2/10 (非常に不満)
宿泊されたお客様
カップルで旅行
2019 年 12 月 27 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Don't do a mistake. Never book this "amazing" Sea view villa. We stayed only 2 nights out of 6 we'd booked just because we had nowhere else to stay. As soon as we found a decent place to stay we left this awful place. First of all the view from our balcony was like in the middle of a building lot. On the edge of our balcony, I mean right next to it - they had massive construction going on. From early morning to 10:30 PM construction was in full swing with all the noise that comes with it. That is not really the view and the sound you expect when going on vacation to Sri Lanka, when ordering a "sea view" place on a beach. Trust me, you won't see any sea, any ocean or anything beautiful. We were really shocked. Ignoring the fact they don't provide any soap or shampoo. The cherry on top was a room full of rat's excrements (on the floor or even around dishes and on a counter) and the rat itself running around in the room and all our suitcases, tearing plastic bags or other things. The excrements were all over the place so this means the room hadn't been cleaned. The toilet was not working. The dining area was so worn out that you loose the appetite the moment you enter it. The balcony furniture looked like dogs' chewing toys so you can scratch your arms on it (teeth marks all over the armrests). I guess the worst part was when after sending pictures to expedia - the hotel denied everything and said the pictures were not from their room :D the hotel never issued a refund
宿泊されたお客様
2019 年 11 月に 6 泊滞在