ツイン・レイクス周辺のホテル

「5 minutes from the Juneau Airport, but you must call a taxi company to take you there, no shuttle. Walking is theoretically possible but only for the ambitious. Phone communication with hotel front desk was with non-native speaker and hard to understand. On-site front desk staff at arrival was non-existent but to be fair was elsewhere doing maintenance, so I had to search for them. The Hotel Desk is only open from 7am-11pm, this is not specified on the listing - problem if you have a late flight...

「Service and Hospitality is basically non existent. Should be categorized as motel.」

「It was lovely to be there」

「The person at the front desk was very courteous kind and helped me rebook a room. I’m sorry I didn’t catch your name, but she was very nice.」

「送迎で無理をお願いしたにもかかわらず、笑顔で対応していただきました。設備も充実しており、私には少し過剰なほどでした。おすすめ出来るホテルです。」

「The facility is new. The staff was unprepared. The room was wrong (1 bed vs 2)! So someone had to sleep on sofa bed. The staff just said 'Oh well this is all we have left tonight.' The only thing good about this place is the location to the airport. if that is all you are looking for then this place probably works but you will NOT have any other good feelings from staying in this location and we were not the only group that you could hear complaining in the lobby!」

「Nothing」

「The staff at the Silverbow were incredibly helpful and kind. The property is amazing and quirky (in a good way). It's in an excellent location, very close to a ton of restaurants and shops. We loved our stay.」

「部屋の窓が壊れていて閉じなかったため、フロントに対応をお願いしたが他に空いている部屋がないと言われて仕方なくこの部屋に滞在した。その際、謝罪の言葉もなく、クレームしたがホテルでは受け付けないと言われた。エクスペディア経由でしかクレームは受け付けないと断られた。高級ホテルと評価されているだけに印象は最悪でした。」

「Located close to the airport and the staff agreed to hold our luggage while we waited to board our cruise. The breakfast was very good.」