屋外プール、プール パラソル、サンラウンジャー

キー イン & スイーツの口コミ

2 out of 5
キー イン & スイーツ
1611 El Camino Real, Tustin, CA

口コミ

6.4
評価 10 - 1001 件の口コミ中 261 件が非常に良い" "
評価 8 - 1001 件の口コミ中 199 件が良い" "
評価 6 - 1001 件の口コミ中 178 件が普通" "
評価 4 - 1001 件の口コミ中 118 件が不満" "
評価 2 - 1001 件の口コミ中 245 件が非常に不満" "

6.2/10

清潔度

7.2/10

スタッフとサービス

5.8/10

設備とサービス

5.8/10

施設のコンディションと設備

6.0/10

環境への配慮

口コミ

8/10 (良い)

Nakao

2023 年 9 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 17 日)
Thank you for taking the time to share your review with us, Nakao!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Key Inn And Suites Tustin. Thank you and have a wonderful day!

2/10 (非常に不満)

Asakura

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2021 年 9 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2021 年 10 月 1 日)
We appreciate your feedback, Asakura. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
プールもついてるし、 お風呂やお手洗いも、 それなりに綺麗にしていると思います。
2019 年 7 月に 1 泊滞在

10/10 (非常に良い)

Bertha

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The carpet had an unpleasant smell
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 19 日)
Bertha, thank you for sharing your experience. The team at Key Inn And Suites Tustin takes your feedback seriously and will ensure this is looked into. We're thrilled to hear you enjoyed your stay overall and hope to welcome you back soon.

10/10 (非常に良い)

Adeliia

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was good
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Adeliia, the team at Key Inn And Suites Tustin is delighted you had a good experience. We look forward to welcoming you back!

2/10 (非常に不満)

Jaime

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Jaime, we notice you've not provided any specific feedback with your rating. This makes it difficult for us to understand where your concerns lie and implement necessary improvements. We would appreciate if you could share more details about your stay, so we can endeavor to provide a better experience next time. Thank you for taking the time to rate us.

4/10 (不満)

Jaime

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Jaime, it seems you've left a score without any comment. It's unfortunate your experience did not surpass expectations. Feedback helps us rectify any shortcomings; we'd appreciate if you could share more about your stay. Looking forward to hearing from you.

10/10 (非常に良い)

Salvador

良かった点 : 設備とサービス、施設のコンディションと設備
.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 20 日)
Thanks for the perfect rating, Salvador!We're pleased to hear that you have fully enjoyed your stay at Key Inn And Suites Tustin, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

2/10 (非常に不満)

Jinky、Fountain Valley

気になった点 : 清潔度、施設のコンディションと設備
The rooms are musty and smell badly. Very noisy, you can hear every sound and patrons are loud.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Jinky, we're regretful to hear about your experience. It's disappointing to know that you found the room conditions and noise levels not up to your standards. Your comment has been noted and we assure you steps are being taken to make improvements. We truly value your feedback and hope for an opportunity to deliver a better experience in the future.

8/10 (良い)

Paty

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Paty, thank you for taking the time to rate your stay at Key Inn And Suites Tustin. It's great to see that your experience with us was largely positive. Our team always aims to offer a comfortable stay to our guests, and your rating encourages us. We look forward to welcoming you back for another excellent visit.

8/10 (良い)

CHIH-YU

小さなお子様連れの家族旅行
Good price with fair service and shop/restaurant/bus nearby. Although the faucet and toilet in my room with little issues, it is acceptable.
2024 年 3 月に 9 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
Chih-Yu, thank you for your valuable feedback on your stay. It's great to know that you found the location near shops, restaurants, and public transportation beneficial and that the price was satisfactory. We regret that you encountered some minor issues with the bathroom facilities; our team is always ready to assist to ensure maximum comfort. Key Inn And Suites Tustin hopes to host you again in the near future.

10/10 (非常に良い)

Erendira

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 2 日)
Erendira, it's wonderful to hear that your experience at Key Inn And Suites Tustin was highly satisfactory. We very much appreciate your positive rating and look forward to the opportunity to serve you again in the future.

6/10 (普通)

Michael

良かった点 : スタッフとサービス
It's okay
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Michael, thanks for the brief feedback. We truly wish that your overall experience during your stay with us has been better. Rest assured, we have taken note of your rating and will utilize it to enhance our services moving forward.

10/10 (非常に良い)

Brenda

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and helpful staff
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 6 日)
Brenda, it's fantastic to learn that you appreciated the cleanliness of Key Inn And Suites Tustin and found our team members to be of service. We look forward to welcoming you back, promising a continuous commitment to superb service and immaculate surroundings.

10/10 (非常に良い)

Salvador

良かった点 : 施設のコンディションと設備
Friendly, clean nice people
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 6 日)
Salvador, it's great to hear that you felt welcomed at Key Inn And Suites Tustin and appreciated the cleanliness of our premises. Our team members thank you for recognizing their nice attitudes. We hope to welcome you back during your next visit.

10/10 (非常に良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 4 日)
Matthew, it's fantastic to see your perfect rating of Key Inn And Suites Tustin! We're very glad you had an exceptional experience and we appreciate your feedback. Looking forward to welcoming you back on your next visit.

8/10 (良い)

CHIH-YU

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good price for this room level. Besixes,OC bus services and 7-11 convenient store are not far away.
2024 年 3 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Chih-Yu, thank you for your comments and for recognizing the value that Key Inn And Suites Tustin offers. We are delighted to hear that our location was suitable for your needs with proximity to public transportation and convenience stores. We appreciate your business and hope to welcome you back soon.

10/10 (非常に良い)

Alberto

良かった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 27 日)
Alberto, it's great to hear that your stay at Key Inn And Suites Tustin met your expectations. We sincerely appreciate your perfect rating and hope to welcome you back in the near future.

10/10 (非常に良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed my stay at Key Inn. The area was quiet and felt safe during my stay. Room neede a little fixing but all in all a decent place. There were restaurant within walking distance and many other places. The hotel does not offer a laundry facility, but there is a laundromat that is about 3 mins of walking. Housekeeping is offered daily so that is always a great plus. All in all I enjoyed our stay and would recommend the place.
2024 年 3 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 25 日)
Heather, we're thrilled to know you enjoyed your time at Key Inn And Suites Tustin. It's great to hear you appreciated our prime location, the safety of the area, and our diligent housekeeping service. We have also taken note of your comments regarding certain enhancements that can be made and appreciate your suggestions. Thank you for recommending us and we look forward to welcoming you back!

10/10 (非常に良い)

Rene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 23 日)
Rene, we're absolutely thrilled to hear that your stay at Key Inn And Suites Tustin met your expectations. Our aim is to provide excellent experiences for our guests, and it's always rewarding to know when we've succeeded. Looking forward to welcoming you back in the future.

8/10 (良い)

Maria-Antonieta

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I saw homeless and kind of people selling illegal stuff.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 22 日)
Maria-Antonieta, thank you for taking the time to share your review. We appreciate your feedback and want to assure you that the safety and security of our guests at Key Inn And Suites Tustin is a top priority. We're constantly working on maintaining a welcoming and comfortable environment for all our guests. We hope to have you back soon and promise a better experience.

4/10 (不満)

Veronica

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Dirty
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 22 日)
Veronica, we regret to hear that your expectations were not met during your stay. Cleanliness is an integral part of our commitment to guests, and we take any concerns raised seriously. Rest assured, this will be addressed with the relevant teams for immediate review and action. We appreciate your feedback and hope you might grant us another opportunity to better serve you in the future.

10/10 (非常に良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Key Inn & Suites sits in a great location. There are restaurants within walking distance, a laundry facility also within walking distance. Staff are friendly and courteous. The room really wasn't too bad. It is pretty spacious and clean. There were two things that were a bit of an issue. The bathroom door had an issue with a loose hinge and the carpets could use some cleaning. I do not like to wear footwear indoors and my feet was getting dirty from walking around the room that I ended up wearing socks the entire time....maybe a good steam cleaning or however you would clean carpets. All in all, I would rate the hotel a 9/10!
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 22 日)
Heather, it's splendid to know you enjoyed your stay at Key Inn And Suites Tustin. We take pride in our convenient location and our team members' cordial nature and it's wonderful to know that your stay reflected this. It's also pleasing to hear that you found your room spacious and neat. About your feedback on the bathroom door and carpet condition, we appreciate the observations and will make sure we address these matters. We love to take care of all finer details to provide a comfortable experience to our guests. Your willingness to return makes our efforts worthwhile. We're looking forward to welcoming you back.

8/10 (良い)

Glenda

2024 年 3 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Glenda, we're pleased to see you had a positive experience at Key Inn And Suites Tustin. We appreciate your 4-star rating and hope to have the pleasure of welcoming you back again soon.

8/10 (良い)

Edward

良かった点 : 清潔度、施設のコンディションと設備
Close to freeway
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 18 日)
Edward, thank you for sharing your experience at the Key Inn and Suites Tustin. It's fantastic to know our location with freeway proximity offered you easy access to your outings and explorations. We're looking forward to welcoming you back.

10/10 (非常に良い)

Elena

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 18 日)
Elena, it's delightful to hear about your positive experience at Key Inn And Suites Tustin. We always aim to deliver top-rate service and it's wonderful to know we achieved that during your stay. We sincerely hope you'll return to our establishment in the future.

6/10 (普通)

Colin

良かった点 : 清潔度
気になった点 : 設備とサービス
This is a low-cost hotel, a perfectly serviceable hotel for a seasoned traveler who needs something simple and cheap (not recommendfor family). It's right of the highway so noise can be an issue. Location's decent, with the Marketplace with 5 minutes. First room smelled of smoke but staff provided a second room without issue.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 11 日)
Colin, thank you for taking the time to share your thoughts. Your feedback about the potential noise due to our proximity to the highway is noted and appreciated. We aim to accommodate all types of travelers and are glad our colleagues were able to promptly address and rectify your concern about the initial room. Please do keep us in mind for future travels, as we are always striving to improve our guest experience.

10/10 (非常に良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I very much enjoyed my stay at Key Inn & Suites! I will be returning :)
2024 年 2 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 6 日)
Matthew, it's fantastic to hear your time at Key Inn And Suites Tustin was enjoyable and we couldn't be happier knowing you plan to return. Our team eagerly awaits your next visit!

6/10 (普通)

Thomas

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Ok
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for the feedback, Thomas.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 (普通)

DUCK HYUN

beside of the i-5 freeway.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 25 日)
It appears you had noticed our proximity to the I-5 freeway. We understand that location preferences may vary between guests. We hope the rest of your stay was satisfactory, and we would be delighted to have you with us again.

4/10 (不満)

Mandana

2024 年 2 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 20 日)
Mandana, it's disappointing to hear that your experience did not meet your expectations. While it's unfortunate that we didn't have specific details, it's through feedback that we can identify areas needing improvement. We truly value your opinion and would appreciate it if you could provide more information about your stay. This way, we can strive to make your future stays better.

6/10 (普通)

efren

It's alright
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 24 日)
Efren, thank you for sharing your feedback. It sounds like your stay was acceptable, but may not have fully met your expectations. We hope upon your next visit, you will find all aspects of your stay more than satisfactory.

10/10 (非常に良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 20 日)
Thanks for the fantastic rating, Matthew!It's outstanding we could exceed your expectations during your stay at Key Inn And Suites Tustin. We're all looking forward to your next stay with us.

10/10 (非常に良い)

Danny

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for sharing, Danny!At Key Inn And Suites Tustin, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

2/10 (非常に不満)

Cynthia

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 19 日)
We appreciate you taking the time to share your feedback, Cynthia.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 (非常に良い)

Jesus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 18 日)
We appreciate the feedback, Jesus.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 (非常に良い)

Walter

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 21 日)
Walter, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Key Inn And Suites Tustin!

2/10 (非常に不満)

Lizbeth

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
dirty
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 17 日)
Lizbeth, it's unfortunate to hear about your experience. Providing a clean environment is of utmost importance to us and we regret that we didn't meet this expectation in your case. We appreciate your feedback and use this information in our ongoing efforts to continually enhance the guest experience.

6/10 (普通)

Efren

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 14 日)
We appreciate the feedback, Efren.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 (非常に良い)

Amanda

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
The check in orders was quick, friendly and helpful.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 12 日)
Amanda, it's great to hear your check-in process at Key Inn and Suites Tustin was swift and pleasant. We're thrilled that our hardworking team members left a positive impression. Thank you for choosing our hotel and for taking the time to share your experience. We hope to welcome you back soon.

6/10 (普通)

SHARON

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
simple overnight stay
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you for sharing, Sharon.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 (良い)

Sheronda

良かった点 : 施設のコンディションと設備
They need a 24/7 security guard.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 11 日)
Sheronda, thank you for the positive review and for the feedback about enhancing security measures. Key Inn And Suites Tustin always keeps the safety of our guests as a top priority. Rest assured that we continuously evaluate and update our security according to guest feedback and hotel needs. We can't wait to welcome you back for another stay in the near future.

2/10 (非常に不満)

Jerry

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 20 日)
We appreciate your feedback, Jerry.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 (良い)

Norman

出張
良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for the great rating, Norman!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Key Inn And Suites Tustin. We'd like to share an even better experience with you soon.

8/10 (良い)

Yolanda

出張
良かった点 : 清潔度、スタッフとサービス
It was hard to sleep with the room on the same side of the frwy, not to mention the room was cold and not eniugh blankets
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 6 日)
Yolanda, we appreciate you choosing to stay at the Key Inn And Suites Tustin and for sharing this feedback. We're sorry to hear about the issues you encountered with some noise and room temperature. Our team members always aim to ensure optimal comfort for our guests and we'll definitely consider your pointers in this regard. We hope to have another chance to serve you better in the future.

2/10 (非常に不満)

Dennis

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 31 日)
Dennis, it seems you didn't have the ideal experience at our hotel. We appreciate ratings as they make us aware of areas that need our attention. We certainly wish to rectify any issues you encountered to ensure a better experience in the future. We look forward to offering you an improved stay should you give us another chance.

10/10 (非常に良い)

Jay

良かった点 : 設備とサービス
Great stay
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 29 日)
Jay, it's delightful to hear of your wonderful stay at Key Inn And Suites Tustin. We aim to provide our guests with memorable experiences and we're thrilled you enjoyed your time with us. We're looking forward to welcoming you back on your next visit.

10/10 (非常に良い)

Mayra

2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for the 5 out of 5 rating, Mayra!We're thrilled to see how much you enjoyed staying at Key Inn And Suites Tustin. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 (良い)

Christopher

2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 26 日)
Christopher, thank you for your high rating of Key Inn And Suites Tustin. We're thrilled that you enjoyed your stay. We look forward to having you with us again in the future.

8/10 (良い)

Fredy

2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 17 日)
Fredy, thank you for taking the time to rate your stay at Key Inn And Suites Tustin. We're pleased to see that your experience with us was a positive one. We greatly appreciate your support and look forward to the opportunity of welcoming you back in the future.