「Rooms are small but clean, nice, and comfortable. Expedia didn’t communicate our room requests correctly and the staff did their best to accommodate.」
「Absolutely loved our stay. We cannot wait to come back again soon. The hotel was so charming. The staff were very sweet and the manager went out of his way to accommodate our requests. This will be our annual stay. 」
「The rooms and property are very clean. A fridge would be nice for longer stays. However, the view and walking area are gorgeous. Would stay here again.」
「AMAZING!!! The restaurant team were simply the best. We had our 7 year old grandson with us who has autism, and the staff went well over and above for us.
George spoke to him, Keiran the chef came
out of the kitchen to see him. Truly exceptional and in his words “the best night ever”. Service goes a long way and this whole team nailed it, even with our annoyingly awkward requests with our meals. We love a night away and I have not experienced service like this for a long time. The management...
「Lovely, historic boutique hotel in Ayr. Small, but nicely appointed room, convenient location. Near the beach, close to transportation, etc. Walked to a beautiful golf course, Belleisle, and played there on a spectacular sunny day. Enjoyed 2 breakfasts and dinners in their restaurant. Very pleased with our choice of accommodations. 」
「This hotel has now become a Premier Inn. We booked in March to stay at the Holiday Inn Express. We received an email from Premier Inn saying they would honour our booking.
This was not quite the case and we are still waiting to hear from Premier Inn.
Having paid in full through Expedia, was told at reception on booking in that we haven't paid so a credit card was presented and payment taken (again) from that. When we checked out, I had the email confirmation from Expedia which stated it had been...
