10/10 (非常に良い)
Shu
カップルで旅行
2025 年 9 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
From the moment we arrived at hotel, which was almost midnight, we were treated like family. The warmth and attentiveness of Alberto made our first night unforgettable. We were welcome by two drinks and Alberto set up the perfect temperature of our room to our like. During our visit, I unfortunately got stung by a wasp, but the way the hotel mobilized to assist me was truly remarkable. They quickly provided a tweezer to remove the stinger, applied alcohol, and even offered mud from the spa to soothe the pain. The staff kept checking on me, making us feel cared for and loved.
The accommodations were impeccable. Our room was clean, spacious, and featured the most comfortable mattress, ensuring a restful stay. We also enjoyed an excellent selection of ambient music that added to the relaxing atmosphere. A special shoutout to Lorena and Belén at the front desk—they exemplified true hospitality, helping us store our locally purchased cheese and chocolate and booking all our activities since our Spanish is not proficient.
The spa was a highlight of our trip, offering various treatment pools and saunas that left us feeling rejuvenated.
One of the most memorable experiences was the wine tour led by Mr. Mogul. His passion for winemaking shone through as he spent nearly three hours guiding us through the process and allowing us to taste some outstanding wines from this amazing winery.
100% recommend it to anyone! And thanks to all staff and the business owners!
Shu
2025 年 9 月に 2 泊滞在