The Crossings at Carlsbad

We love this resort for the last 15 years. Everything is so beautiful there and the spa is a once in a lifetime experience. On our last stay we were disappointed to always be redirected to different departments for help. We eventually insisted that staff pick up their phones and request help instead of outsourcing us and making us walk everywhere for simple requests.

The hotel itself was fine, but our experience at the uca restaurant was terrible. The restaurant seemed severely short-staffed, service was very slow, and we waited a long time for our food. Unfortunately, the food quality was also very poor. This experience left a negative impression and overshadowed the rest of our stay.

Clean rooms Good location