At first the front picture they put in their property info is misleading. It is a good looking front part but the actual residence where you stay is 500 meters of walk through police security gate which is always locked and you can’t just go through it with taxi . The customer service is none existent here . You are not properly greeted simply no hello no how can I help no bell boy to help you with your luggage and most importantly nobody speaks English there I mean front desk rep neither. So after the 500 walk I had to find the reception desk where I located bell boy who was actually nice but didn’t know anything about property because it was his first day there . The residence is actually ex residence of first secretary of the uzbek ussr so you can image it is not a regular hotel style residence. Housekeeper excuse was that nothing was washed and they don’t have any towels there for us I had to ask them for toilet paper at least . At first there was a problem with wifi but it was fixed . If you want to take hot shower I mean just a shower with hit water it is simply impossible. The staff was very unprofessional and rude like I mentioned before no customer service skills no english . The breakfast was so so in fact I had to translate the frustration of one of the guests to the front desk because he didn’t know english . Will I recommend this place to any tourists visiting Tashkent big NO ! Stay on your own risk if you decide . And also You will have to use only .
SurgeB
2019 年 10 月に 2 泊滞在
6/10 (普通)
MATTI
2019 年 10 月 4 日
気になった点 : スタッフとサービス
Heti alkuun, olimme varanneet lentokenttäkuljetuksen, mutta kyytiä ei näkynyt kentällä.Huone oli toisessa rakennuksessa eikä petikään ollut paras mahdollinen. Henkilökunta oli osittain epäkohtelias. Sijainti ihan mettän keskellä. Mihinkään ei oikeastaan voinut lähteä kävellen. Aina pirssi.