季節限定屋外プール、プール パラソル、サンラウンジャー

ケンジ ソラズール ホテルの口コミ

4.5 out of 5
ケンジ ソラズール ホテル
Avenue Mohammed VI, Tangier

口コミ

7.0

良い

評価 10 - 1000 件の口コミ中 227 件が非常に良い" "
評価 8 - 1000 件の口コミ中 340 件が良い" "
評価 6 - 1000 件の口コミ中 198 件が普通" "
評価 4 - 1000 件の口コミ中 114 件が不満" "
評価 2 - 1000 件の口コミ中 121 件が非常に不満" "

7.6/10

清潔度

7.0/10

スタッフとサービス

6.4/10

設備とサービス

7.0/10

施設のコンディションと設備

6.2/10

環境への配慮

口コミ

6/10 (普通)

Badao、神奈川県

良かった点 : スタッフとサービス
海辺に建つ瀟洒な造りのホテル
夜遅くに空港へ到着予定であったので、事前にホテルとメール連絡し、空港でのピックアップを依頼。費用の確認も含め、スムーズにやり取りが進み安心していた。空港で待っていたのは、ホテルの従業員ではなく一般のタクシー。ホテルに到着して代金を払う段になり、運転手は事前に聞いていた金額の5割増しを要求。「約束した金額しか払わない。文句があるならホテルに言え」で押し通したが、いきなりモロッコに対する印象を悪くした。ホテルと部屋自体は可もなく不可もなし。海側を指定して泊まれば、海から上る朝日が見えて気持ち良さそうである。

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
大通り沿いでわかりやすい立地なのはよかったです。部屋自体はとてもきれいで快適でしたが、夜中少しくるまの音がきになるかもしれません。 Wi-Fiがつながらなくて残念でした。 部屋を案内してくれたかたは、とても親切でしたが、フロントはそうでもなかったです。 プールが見える部屋でしたが、オーシャンビューでなくて残念でした。

2/10 (非常に不満)

Hafsa

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 7 泊滞在
guestrelationsからの返信 (投稿日 : 2024 年 5 月 22 日)
Chère cliente, Nous tenons à vous remercier pour le temps que vous avez consacré à nous faire part de votre opinion sur votre séjour dans notre établissement. Nous avons bien noté votre mécontentement et nous aimerions avoir plus de détails cela nous aidera pour l'amélioration de nos services

8/10 (良い)

valentina guadalupe

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff muy amable
2024 年 5 月に 3 泊滞在
guestrelationsからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Madam, Thank you for sharing this comment about your stay in our hotel. We appreciate that you chose to stay with us and are happy to know that your experience was enjoyable. We hope to welcome you again. Best regards

10/10 (非常に良い)

Mohamed hedi

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Impeccable pour un séjour de 3 nuits en famille.
2024 年 5 月に 3 泊滞在
guestrelationsからの返信 (投稿日 : 2024 年 5 月 16 日)
Cher Monsieur, Merci d'avoir partagé ce commentaire sur votre séjour dans notre hôtel. Nous apprécions que vous ayez choisi de rester avec nous et sommes heureux de savoir que votre expérience a été agréable. Nous espérons vous accueillir à nouveau. Meilleures salutations

6/10 (普通)

Omar、Marrakech

出張, カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Petit déjeuner très moyen
2024 年 5 月に 3 泊滞在
guestrelationsからの返信 (投稿日 : 2024 年 5 月 6 日)
Cher Client, Nous vous remercions pour votre retour; Nous sommes sincèrement désolés d’apprendre que votre expérience à notre hôtel n’a pas été à la hauteur de vos attentes pour le petit déjeuner, votre satisfaction est notre priorité absolue, et nous prenons vos commentaires très au sérieux. Nous nous engageons à fournir un service de qualité et à améliorer constamment nos prestations, grâce à des retours comme le vôtre.Nous espérons avoir l’opportunité de vous accueillir à nouveau dans le futur pour vous offrir une expérience plus positive.

4/10 (不満)

John

気になった点 : スタッフとサービス、施設のコンディションと設備
Lift waiting times, unfriendly reception staff, breakfast buffet a disaster, uncleared tables, no plates and no tables.
2024 年 4 月に 1 泊滞在
guestrelationsからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Customer, We thank you for your return; We are sincerely sorry to learn that your experience at our hotel did not meet your expectations, your satisfaction is our top priority, and we take your comments very seriously. We would like to know more about the details of your experience so that we can correct the situation and ensure that it does not happen again in the future. We are committed to providing quality service and constantly improving our services, through feedback like yours.We hope to have the opportunity to welcome you again in the future to offer you a more positive experience.Sincerely

10/10 (非常に良い)

Ruth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Right by the ocean front.walkable to the Marina, restaurants and train station. Staff at front desk very helpful. Special thanks to M. Moualooakil for helping me print my tour bus tickets Thursday night. We had trouble printing and he was very kind to print from his phone number for me. He went above and beyond fo make it happen. Thank you. Breakfast was good and I was able to use pool and gym without any problems.
2024 年 4 月に 2 泊滞在
Mme NOUARI, Guest Relationsからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It is truly rewarding to learn that our oceanfront location enhanced the enjoyment of your visit and that you found convenience in our proximity to local attractions such as the Marina, restaurants, and train station.We are also thrilled to hear that our front desk team, notably M. Moualooakil, provided exceptional service and support during your stay. Our staff takes great pride in offering a helping hand to ensure our guests have a smooth and enjoyable experience.Your compliments on our breakfast options, as well as the pool and gym facilities, are greatly appreciated. We are glad these aspects contributed positively to your stay. Moreover, we are pleased that the cleanliness of your room met your expectations, reflecting our commitment to providing a comfortable and spotless environment for our guests.Lastly, we are proud that the service you received was exemplary and look forward to extending the same level of hospitality in your future visits.It would be a pleasure to welcome you back. Best wishes,Mme NOUARI, Guest Relations

10/10 (非常に良い)

Marcelle、paris

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nous avions choisi une chambre triple (suite vue sur mer) très belle suite luxueuse et bien équipée. Mais le lit de la 3e personne a mis du temps à arriver… Salle de bains et douche magnifiques mais la pente insuffisante dans la douche fait que l’eau inonde la salle de bain. Nonobstant c’est un magnifique hôtel en bordure de plage et nous y reviendrons sûrement. Le petit déjeuner est somptueux et pour tous les goûts ; le restaurant marocain est excellent et on y dîne en musique avec l’orchestre chaque soir.
2024 年 4 月に 3 泊滞在
Mme NOUARI, Guest Relationsからの返信 (投稿日 : 2024 年 4 月 29 日)
Chère Madame,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis d'apprendre que la suite triple avec vue sur mer a répondu à vos attentes en termes de luxe et d'équipements. Votre satisfaction quant à la propreté de la chambre, aux conditions de l'hôtel et au service nous comble de joie.Nous regrettons cependant que le lit supplémentaire ait pris du temps à être installé et que la conception de la douche ait occasionné une gêne. Soyez assurée que nous sommes attentifs à ces détails pour garantir le confort de tous nos hôtes.Quel plaisir de lire que le petit déjeuner somptueux, le restaurant marocain et les soirées musicales ont su égayer vos repas! La localisation de notre établissement face à la plage est en effet idéale pour profiter de Tangier et nous sommes enchantés que cela ait contribué à rendre votre séjour mémorable.Ce serait un plaisir de vous revoir,Mme NOUARI, Guest Relations

8/10 (良い)

heuda

出張
良かった点 : スタッフとサービス、設備とサービス
Property is getting old. But the service and the location are great. While the rooms are updated common areas are dated
2024 年 4 月に 1 泊滞在
Mme NOUARI, Guest Relationsからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest,We are grateful to you for taking the time to review your experience.We are delighted to hear that you found our service excellent and our location ideal for your needs. These are aspects of Kenzi Solazur Hotel we are very proud of.However, we regret to hear that certain areas of our property did not meet your expectations. Please rest assured that the condition of our common areas is currently being addressed as part of our ongoing renovation efforts. We strive to ensure that our accommodations provide a comfortable and updated environment for our guests.We look forward to welcoming you back. Best wishes,Mme NOUARI, Guest Relations

8/10 (良い)

Pedro Ramiro

良かった点 : 清潔度、スタッフとサービス
Problema con Tv y wifi
2024 年 2 月に 3 泊滞在
Mme NOUARI, Guest Relationsからの返信 (投稿日 : 2024 年 2 月 29 日)
Estimado Sr. Ramiro,Le agradecemos en estas líneas el haberse hospedado con nosotros y el tiempo dedicado a compartir sus impresiones. Siempre nos esforzamos por brindar al huésped la mejor atención posible y vemos con agrado por su positiva apreciación global, que su experiencia fue grata en general.No obstante, lamentamos los inconvenientes que haya experimentado con la televisión y el wifi. Aunque tomamos nota, queremos asegurarle que contamos con televisores LCD de 50 pulgadas con Chromecast y acceso a internet Wi-Fi gratuito en todo el establecimiento y trabajamos continuamente para que estos servicios estén a la altura de las necesidades de los huéspedes.Será un placer volver a darle la bienvenida en otra ocasión.Le enviamos nuestros más cordiales saludos, Mme NOUARI, Guest Relations

10/10 (非常に良い)

Salwa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent, friendly staff Perfect location
2024 年 2 月に 1 泊滞在
Mme NOUARI, Guest Relationsからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Madam,Thank you for sharing your experience with us.We're thrilled to hear that our staff's friendliness stood out during your stay and that you found our location to be perfect. Your appreciation for the cleanliness of our rooms, the condition of our hotel, and the quality of our service truly warms our hearts. It's wonderful to know that the amenities provided in your room met your expectations to the fullest.We look forward to welcoming you back.Best wishes,Mme NOUARI, Guest Relations

8/10 (良い)

MOHAMED

2024 年 2 月に 1 泊滞在
Mme NOUARI, Guest Relationsからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Sir,Thank you for sharing this review of your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back.Best wishesMme NOUARI, Guest Relations

6/10 (普通)

Khalid

Unfreundlich personal .
2024 年 2 月に 4 泊滞在
Mme NOUARI, Guest Relationsからの返信 (投稿日 : 2024 年 2 月 9 日)
Sehr geehrter Khalid,vielen Dank für Ihre Bewertung.Es tut uns leid zu hören, dass Sie unsere Mitarbeiter als unfreundlich empfunden haben. Dies steht im Gegensatz zu unserem Engagement für hervorragenden Service und Gastfreundschaft, und wir bedauern, dass wir Ihre Erwartungen in diesem Aspekt nicht erfüllen konnten. Wir sind stets bestrebt, unseren Gästen einen angenehmen Aufenthalt zu bereiten und nehmen Ihr Feedback ernst.Wir würden uns freuen, Sie erneut bei uns begrüßen zu dürfen, um Ihnen unseren verbesserten Service zu präsentieren. Mit freundlichen Grüßen.Mme NOUARI, Guest Relations

10/10 (非常に良い)

Frances Chantellè

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything . The Staff were amazing and I mean all of them and very friendly and helpful. Hotel was beautiful, room was clean and big. From a scale 1-10 i give them 10 ⭐️ I hope to be back soon
2024 年 2 月に 1 泊滞在
Mme NOUARI, Guest Relationsからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Ms. Frances,Thank you for taking the time to leave a review of your stay with us.We're thrilled to hear that our staff made such a positive impact during your stay, and it's fantastic to know that you found the hotel to be beautiful and your room both clean and spacious. Our team takes great pride in maintaining our elegant rooms and ensuring a high standard of cleanliness, so your feedback is truly appreciated. It's heartwarming to receive a perfect rating from you, and we hope to continue providing exceptional service to all our guests.We look forward to welcoming you back on a future visit.Kind regardsMme NOUARI, Guest Relations

10/10 (非常に良い)

christopher

家族旅行, グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Mme NOUARI, Guest Relationsからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Sir,Thank you for such a positive review of your stay. We are delighted to know that you had a pleasant stay with us.All of the team very much hope that we will have the chance to see you again very soon.Kind regards, Mme NOUARI, Guest Relations

6/10 (普通)

Ayoub

2023 年 12 月に 1 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 12 月 26 日)
Cher client, merci d'avoir choisi Kenzi Solazur Hôtel, et de consacrer votre temps à partager votre avis avec nous .Nous espérons avoir le plaisir de vous accueillir de nouveaux .Cordialement

6/10 (普通)

Florin

出張
気になった点 : 清潔度、客室の快適度
The room was beside construction building. At 8:30 am bang bang bang non stop. One day we had no cold water, only burning hot water. We asked how much for transportation to airport, been told 100 MAD, arrived at airport , driver demanding 200 MAD (we toke airport to hotel normal airport taxi which charged us 150 MAD and we thought we got robbed)
2023 年 12 月に 3 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us; Please accept our sincere apologies for the noise caused by the ongoing renovation work; We have undertaken this work to improve and update our facilities, and we hope this will benefit all our customers in the long term. However, we understand that this may cause short-term inconvenience. We do our best to minimize disruption and limit noisy working hours as much as possible. We greatly appreciate your understanding, we strive to complete the work as quickly as possible in order to return to a calmer and more comfortable situation for everyone. We thank you for your cooperation. Sincerely.

10/10 (非常に良い)

Wassim

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Customer, It is with pleasure that we learned of your satisfaction; and we are particularly grateful, We hope to have the pleasure of welcoming you again for a better experience. Sincerely

8/10 (良い)

Hafsa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 5 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Customer, It is with pleasure that we learned of your satisfaction; and we are particularly grateful, We hope to have the pleasure of welcoming you again for a better experience. Sincerely

6/10 (普通)

Ahmed

2023 年 11 月に 1 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear customer, thank you for devoting your time to sharing your opinion with us; We hope to have the pleasure of welcoming you again for a better stay. Sincerely

6/10 (普通)

John

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 10 月 7 日)
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us.Best regards

2/10 (非常に不満)

Mostafa

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The area is in a great location but those rooms are terrible and nothing like in the photos. I booked the hotel thinking I was gonna spend a great vacation in a nice place but reality was nothing even close to that. The room was so outdated, very dirty and old . Ants were everywhere, and good luck sleeping at night from people’s noise . Even the a/c fan was squeaking and the room was about to breakdown . I really wouldn’t go there anymore.
2023 年 9 月に 7 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 9 月 30 日)
Dear customer, We thank you for the time you have taken to provide us with your feedback. We are constantly listening to our customers' comments, as they will help us to improve our services. We would like to assure you that we are continually investing in the modernization and renovation of our rooms, we understand the importance of maintaining a pleasant and comfortable environment for our guests, and we are in the process of implementing renovations to meet your concerns.We hope that you will give us the opportunity not only to welcome you again but also to demonstrate to you the improvements we have made following your constructive comments. Sincerely

4/10 (不満)

M

Very noisy hotel by the sea. I could not sleep all night. The people in the hotel are too commercial minded and fake.
2023 年 9 月に 1 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear customer, first of all, we would like to thank you for taking the time to tell us about your experience at the Kenzi Solazur hotel. We fully understand that insulation is an essential part of ensuring your comfort during your stay and we are sorry that we fell short in this regard. We take this matter very seriously, and we are determined to resolve this issue quickly, we assure you that we are doing everything we can to remedy this situation. Your satisfaction is our top priority, and we greatly appreciate your patience and understanding. We hope you will give us the opportunity to show you that we take your concern seriously and will do everything possible to provide you with a positive experience during your next stay. Sincerely

10/10 (非常に良い)

Marion

2023 年 9 月に 2 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear customer, thank you for taking the time to review your experience with us. It is a pleasure to read that you enjoyed your stay.thank you for choosing kenzi solazur we all look forward to welcoming you back with us in the not too distant future. Sincerely

8/10 (良い)

CESAR

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellente ubicacion , enfrente de la playa , mucha seguridad , el staff muy amable Lo estan actualizando el hotel Conviene por el precio que pagas y la ubicacion que tiene
2023 年 9 月に 1 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 9 月 13 日)
Estimado cliente: Le agradecemos el tiempo que se tomó para brindarnos sus comentarios y es un placer recibir sus elogios por nuestra ubicación y nuestro personal. Esperamos tener el placer de recibirle nuevamente para una mejor experiencia. Atentamente

6/10 (普通)

Kimberly

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度
Nice hotel rooms, very terrible drainage system, bathroom flooded.
2023 年 9 月に 1 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear customer, We thank you for the time you have taken to provide us with your feedback. We are constantly listening to our customers' comments, as they will help us to improve our services. We would like to assure you that we are continually investing in the modernization and renovation of our rooms, we understand the importance of maintaining a pleasant and comfortable environment for our guests, and we are in the process of implementing renovations to meet your concerns.We hope that you will give us the opportunity not only to welcome you again but also to demonstrate to you the improvements we have made following your constructive comments. Sincerely

4/10 (不満)

Debra

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
Not worth it
Room was nice. Front desk - no helpful - basically ignored requests Ran out of money to exchanged Getting a taxi so difficult and then when you give them instructions follow on your google map they decide they will take you where you want.
2023 年 9 月に 2 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 9 月 7 日)
Dear customer, first of all, we would like to thank you for taking the time to tell us about your experience at the Kenzi Solazur hotel. We have taken note of your remarks which will help us to improve our level of service and the necessary actions have been taken. The problem you encountered does not reflect the level of service that Kenzi Solazur Hotel is aiming for and is certainly not acceptable. Rest assured that we are totally committed to rectifying all the points you have mentioned. We hope that you will give us the opportunity not only to welcome you again but also to demonstrate to you the improvements we have made following your constructive comments. Sincerely

6/10 (普通)

Karim

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Great location, beautiful views from the windows,but the conditions of the rooms could be better. I would rate it a 3 star hotel.
2023 年 8 月に 1 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 9 月 6 日)
Dear customer, We thank you for the time you have taken to provide us with your feedback. We are constantly listening to our customers' comments, as they will help us to improve our services. We would like to assure you that we are continually investing in the modernization and renovation of our rooms, we understand the importance of maintaining a pleasant and comfortable environment for our guests, and we are in the process of implementing renovations to meet your concerns.We hope that you will give us the opportunity not only to welcome you again but also to demonstrate to you the improvements we have made following your constructive comments. Sincerely

8/10 (良い)

Achraf

2023 年 9 月に 3 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 9 月 6 日)
Cher client, Nous vous remercions pour le temps que vous avez consacré à nous faire part de votre opinion.merci d'avoir choisi le kenzi solazur nous sommes tous impatients de vous accueillir à nouveau parmi nous . Cordialement

4/10 (不満)

Anouar

気になった点 : スタッフとサービス
Terrible vew rooms and facilities
2023 年 8 月に 2 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 8 月 28 日)
Dear Customer, We thank you for the time you have taken to share your comments with us. We are constantly listening to our customers' comments, as they will help us to improve our services and our services. We would like to assure you that we are continually investing in the modernization and renovation of our rooms, we understand the importance of maintaining a pleasant and comfortable environment for our guests, and we are in the process of implementing renovations to meet your concerns.We hope that you will give us the opportunity not only to welcome you back but also to show you the improvements we have made following your constructive comments. Sincerely

4/10 (不満)

宿泊されたお客様

出張
良かった点 : 客室の快適度
気になった点 : スタッフとサービス
I do not recommend this hotel
The first room I got smelled extremely bad. Like mold. I got a new room which had no towels. When the housekeeper had been to my room he/she left the door open which made it possible for anyone to get in to my room. I of course talked to the reception about all of these issues and they said they would try to talk to the responsible people. How ever that did not really help me at the moment. The street outside the hotel is very busy and I could hear the honking cars all night. Did not bother me, but is maybe not suitable for someone who needs a quiet environment to sleep. The beach outside the hotel is very dirty with trash everywhere. I went for a walk in the morning and saw trash going into the sea with the waves. People were sleeping on the beach with cardboard as a cover from the sand. The breakfast was good. The towel service was nice by the pool. Unfortunately the hotel not at all to the expected standard. The bare minimum I expect from any hotel is an apology when something goes wrong and that they close the door to my room after cleaning it.
2023 年 8 月に 2 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 8 月 25 日)
Dear Customer, We thank you for the time you have devoted to sharing your comments with us. We are constantly listening to our customers' comments, as they will help us to improve our services and our services.what is surprising in your complaint is that if the door is not properly closed it emits a loud beep, a kind of alarm to warn that the door has remained open.Your comment has been forwarded immediately to our maintenance team so that they can take the necessary measures to prevent this from happening again in the future.We hope you will give us another chance to welcome you to our establishment and provide you with the quality experience you deserve.We sincerely hope to regain your trust.Sincerely

8/10 (良い)

Hajama

2023 年 8 月に 6 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 9 月 4 日)
Cher client, merci d'avoir choisi Kenzi Solazur Hôtel, et de consacrer votre temps à partager votre avis avec nous .Nous espérons avoir le plaisir de vous accueillir de nouveaux.Cordialement

4/10 (不満)

Barkani

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Slechte kamer onhygiënisch
2023 年 7 月に 15 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 8 月 12 日)
Dear customer, first of all, we would like to thank you for taking the time to tell us about your experience at the Kenzi Solazur hotel. We have taken note of your constructive remarks which will help us to improve our level of service and the necessary actions have been taken. The problem you encountered does not reflect the level of service aimed at by the kenzi solazur hotel and is certainly not acceptable. Rest assured that we are totally committed to rectifying all the points you have mentioned. We hope that you will give us the opportunity not only to welcome you back but also to show you the improvements we have made following your constructive comments. Sincerely

10/10 (非常に良い)

Nasreddine

良かった点 : 清潔度、施設のコンディションと設備
2023 年 8 月に 2 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 8 月 13 日)
Cher client, merci d'avoir pris le temps de revoir votre expérience avec nous. C'est un plaisir de lire que vous avez apprécié votre séjour.Nous espérons avoir le plaisir de vous accueillir de nouveaux. Cordialement

10/10 (非常に良い)

Brandy

良かった点 : 清潔度、スタッフとサービス
2023 年 7 月に 8 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Customer, It is with pleasure that we have taken note of your compliments ; and we are particularly grateful, We hope to have the pleasure of welcoming you again for a better experience. Cordially

2/10 (非常に不満)

Karim

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 2 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 8 月 3 日)
Cher client, Nous tenons à vous remercier pour le temps que vous avez consacré à nous faire part de votre opinion sur votre séjour dans notre établissement. Nous avons bien noté votre mécontentement et nous aimerions avoir plus de détails cela nous aidera pour l'amélioration de nos services. Nous espérons avoir le plaisir de vous accueillir à nouveau pour une meilleure expérience. Cordialement

2/10 (非常に不満)

Aicha

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Super slecht service , babyontvriendelijk
2023 年 7 月に 2 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear customer, We would like to thank you for the time you have devoted to providing us with your comments on your stay in our establishment. We have noted your remark and we would like to have more details concerning your dissatisfaction, this will help us to improve our services. Please accept our sincere apologies for any inconvenience experienced and we hope to have the pleasure of welcoming you back for a better experience. Cordially

8/10 (良い)

Sanae

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great choice. We had a great welcoming. There’s a valet to park your car. The staff were very friendly and helpful. Breakfast was great! Loads of options and the staff keep refilling the food. Housekeeping was extraordinary! Close to the Beach and boulevard as well.
2023 年 7 月に 1 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 7 月 26 日)
Dear customer, thank you for taking the time to review your experience with us. It is a pleasure to read that you enjoyed your stay and appreciated the hotel facilities, as well as the friendliness and professionalism of the staff. We will be sure to share your comments with the team who will be encouraged by your compliments, thank you for choosing kenzi solazur we all look forward to welcoming you back to us in the not too distant future. Cordially

4/10 (不満)

Laila

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Niet echt een super ervaring.
Ik was zeer teleurgesteld over het hotel, de badkamer was beschimmeld, kakkerlakken bij het zwembad en ik kreeg niet waar ik om vroeg. De hotel moet van binnen echt gerenoveerd worden. En ik vroeg om een grote kamer en uiteindelijk kreeg ik een kamer met een queensize bed, een bureau en een stoel. Niet echt een leuke ervaring.
2023 年 7 月に 4 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 7 月 22 日)
Dear Customer, We thank you for the time you have taken to share your comments with us. We are constantly listening to our customers' comments, as they will help us to improve our service and our services. We would like to assure you that we are continually investing in the modernization and renovation of our rooms, we understand the importance of maintaining a pleasant and comfortable environment for our guests, and we are in the process of implementing renovations to meet your concerns.We hope that you will give us the opportunity not only to welcome you back but also to show you the improvements we have made following your constructive comments. Cordially

8/10 (良い)

Fatima

家族旅行
Ich finde es sehr spät dass wir erst das Zimmer 16 Uhr betreten zu dürfen,
2023 年 7 月に 1 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us, indeed our check in begins at 3 p.m., we are sorry for any incovinient caused.We hope to have the pleasure of welcoming you again. Cordially

10/10 (非常に良い)

Jennat

2023 年 7 月に 1 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear customer, We thank you for your feedback. We are pleased to hear your compliments.We hope to have the pleasure of welcoming you again. Cordially

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : 客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
Ingen internet wifi køleskabet fungere ikke
2023 年 7 月に 1 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 7 月 17 日)
Dear customer, We would like to thank you for the time you have devoted to providing us with your comments on your stay in our establishment. We have noted your remark and we would like to have more details concerning your identity, this will help us to improve our services. Please accept our sincere apologies for any inconvenience experienced and we hope to have the pleasure of welcoming you back for a better experience. Cordially

4/10 (不満)

Abuagela

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Hotel location is right on the beach. The hotel offers good breakfast buffet though the timing is inconvenient between 6 and 9. Perhaps, the most annoying thing is their unreliable WiFi being very slow and occasionally disconnects and wouldn't let you sign back in automatically. The WiFi is only OK in the lobby. We had complained about the WiFi, the refrigerator, the AC, and some noise coming from the ceiling but only the refrigerator issue was fixed. Just frustrated and disappointed.
2023 年 7 月に 7 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 7 月 15 日)
Dear customer, thank you for taking your time to share your opinion with us; Please accept our most sincere apologies for your inconvenience during your recent stay at our hotel. Know that we have noted all your constructive remarks and that the necessary actions have been taken.We hope that you will give us the opportunity not only to welcome you back but also to show you the improvements we have made following your constructive comments. Cordially

10/10 (非常に良い)

ALI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 5 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 7 月 11 日)
Cher client, merci d'avoir pris le temps de revoir votre expérience avec nous. C'est un plaisir de lire que vous avez apprécié votre séjour à l'hôtel. Merci d'avoir choisi le kenzi solazur nous sommes tous impatients de vous accueillir à nouveau parmi nous dans un avenir pas trop lointain. Cordialement

10/10 (非常に良い)

Rhonda

家族旅行
良かった点 : 施設のコンディションと設備
The air conditioning unit didn’t work very well in our room 1704
2023 年 6 月に 2 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 7 月 1 日)
Dear customer, We thank you for the time you have devoted to sharing your comments with us.We have noted your comment and we will send the information to the department concerned.We hope that you will give us the opportunity not only to welcome you back but also to show you the improvements we have made following your constructive comments. Cordially

8/10 (良い)

heather

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 6 月 30 日)
Dear customer, We thank you for the time you have devoted to sharing your comments with us.We hope to have the pleasure of welcoming you again.Best regards

10/10 (非常に良い)

Simohammed

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
All good
2023 年 6 月に 1 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 6 月 28 日)
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us.We all look forward to welcoming you back to us in the not too distant future. Cordially

10/10 (非常に良い)

Mr Ahmed

2023 年 6 月に 1 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 6 月 28 日)
Cher client, merci d'avoir choisi Kenzi Solazur Hotel, et de consacrer votre temps à partager votre avis avec nous .Nous espérons avoir le plaisir de vous accueillir de nouveaux .Cordialement

10/10 (非常に良い)

Alvaro Felipe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 1 泊滞在
guest relationsからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear customer, thank you for taking the time to review your experience with us.It is a pleasure to know that you enjoyed your stay , thank you for choosing kenzi solazur we all look forward to welcoming you back. Best regards