8/10 (良い)
Ivan
家族旅行
2025 年 8 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The gym Smith Bar weight machine needed to be fixed. We told the concierge that the left side holding the weights needed to be fixed. Five days later nothing happened. These are new machines. Someone should have looked into this.
The night-time concierge was sitting watching his phone in the back corner. When we approached him to ask something, he said, "come here", as opposed to greeting us and moving in our direction. This was quite strange and very different from any concierge I have ever met.
On two occasions, the sushi chef with the black elongeted hat, next to El Pelicano was listening/watching music or videos with sound that obstructed the good restaurant choice of music. Is this in need of better management. This needs attention.
The parking lot takes more cars in the back. In the back, there should be a second stair entrance with cameras and bracelet entrance. Make it nice.
The hotel bracelets should not have size adjustment. The keep coming off. A lot of potential for losing them. Instead, they should be different sizes for different wrists.
I write this because this hotel has a lot of potential. It looks great and it's in a great area. Most of the employees are very polite and helpful and I would like to go again.
Ivan
2025 年 8 月に 5 泊滞在
