The room we booked was swapped on us last minute, no communication provided. Fri:The room was unlocked upon arrival but the code to lock the room was not provided. Since there was no internal lock for the room, it was very difficult to sleep knowing that if someone had the code, they could gain access to the room. We had to text the Host (Sat) to get the code, which was not provided until 9:30am on the Saturday, by which time we'd left for the day, forcing us to take all of our belongings with us. There was no soap in the room, anywhere. No shampoo, no conditioner, no shower soap. I've never been to a hotel, motel, vrbo that doesn't provide soap. There was a cleaning caddy in the bathroom next to a spot on the wall which clearly needed cleaning. The shower ran out of hot water. The parking was a challenge. The outside of the property (guest entrance at the ramp) was a dumping ground for paint pots, old tyres etc. The inside of the property was dark, unwelcoming and had what we think was a dining room which appeared to be doubling as a storage room. We enquired on the Saturday, by text, why we were not in the Exploria Room that we'd booked. We were told there was a glitch in the VRBO system that overbooked the room 7 times, 5 of which had to be cancelled. Math? Still not sure how that equates to us having to move rooms. (FYI VRBO, we've never experienced an overbooking issue - when using the VRBO platform). We booked and paid in full April 2nd 23. BEYOND DISAPPOINTING