サミット - ユニバーシティ ホテル

「Flew in from Vancouver, near the 4-6pm check-in time. I reached out to the owner to notify them that my friend would check in for us. No response was given to that message or the previous message when I booked about requesting use of an outdoor space/firepit. Check-in went well for my friend, but she lost her phone on our way to dinner. She reached out to the owner via their business card phone number, asking if it was in the front lobby. No response. Once we returned late that night, we found...

「Beautiful neighborhood」

「The ice machine didn’t work on our floor, nor did they fix it or put up a sign after being told it didn’t work. They took my nightgown and I had to call them twice to look for it. They deactivated my parking pass in the middle of my stay. Not a good stay at all, disappointing!」

「Hfgh」

「This hotel has so much potential but unfortunately fell short in several ways during my stay. The space itself is very unique, the bar was lovely and bartender was very knowledgeable and helpful. The overall idea of the hotel is cool enough that I don’t regret my choice to stay there. But my list of “could be better” is decent: The gal at the front desk was not very welcoming, the room could have been cleaner, the water pressure in the shower was poor, the bed was softer than I would choose, the...

「We enjoyed the shuttle to the Mall of America, very convenient. The pool was smaller and the coloring was off but the kids had fun. Friendly staff and room services from Wooleys was excellent. If we plan another trip, we will book again in this hotel.」

「清潔な部屋でスタッフの方も親切で素晴らしい時間を過ごす事ができました。」

「Staff were very nice, rooms were clean, very quiet place to stay. My favorite was the bar counter and dining. Price were very good for the foods and drinks. The bartender guy was also super nice and freindly.」

「I was surprised to learn they have a daily parking fee. I have only encountered this in deep inner city hotels with a parking garage. This was not mentioned prior to check-in and I felt it was uncalled for. Placement of the shampoo, body wash and conditioner was very inconvenient. The bathroom was very small. Breakfast was very nice and plentiful. Even though we asked for room service, it was not done the first day. However, the desk staff was very accommodating and apologetic.」

「Good stay just thin walls but no after hours noise」

「Sergey was super busy when we got there, but he was super amazing. Thank you for hospitality 」

「Good」