Unfortunately I cannot give the 5 star request that you are asking for.
I give 2 stars and that is for location only.
we were set to check in Saturday the 30th. It was an 11 hour drive for us. when we were about 20 minutes out from the cabin I had reached out about having no check in instructions. My first thought was because I filled out the super hog information out incorrectly. But after reading the other reviews, it seems this is an issue. I messaged multiple times that I needed instructions on how to enter the property with no response. We literally had no where to go as it was late into the evening. Thank goodness a gal at the Best Western took pity on us and gave us their last room. $200 later we at least had a bed for that evening. At 12:17am, check in instructions finally arrived in my inbox. The hosts messaged us at that time saying they had sent them over earlier in the week. Which could be a possibility,but after reading the other review with same issue, I have my doubts. No offer to compensate or make up for this in any way. Somehow they were able to message us at midnight, but not at 9:00pm when we were stuck with no code.
Such a huge dissappointment, But we were on vacation so we were ready to reset and get started at the cabin the next morning. Only to be let down again.
we are charged a cleaning fee and expected to find a clean cabin. Absolutely not the case. I would like to make it clear that we understand that we are in a cabin and that it would be rustic but the amount of cobwebs and dead bugs and filth under the bed and around the stove area was unbelievable. nobody could sleep in the loft area for how dirty it was. if the owners or management company is paying a cleaning service between visits, please know that they are not doing their jobs. Again, I understand about bugs and spiders, we live at a lake back home- but my gosh, a cleaning crew with a swifter knocking down webs between bookings would do a wonder for your business.
A storm rolled in one night which led to a leak in the living room all over my daughters belongings as we had to use the sofa bed instead of the unusable beds upstairs. Management supposedly did send someone over to fix it, but what was interesting in reading over the other reviews is that this is not the first time this has occurred or had been addressed.
I have more to write, but limited space left. If you are looking for a place to stay in Sturgeon Bay I would consider an alternative.