This was my 5th visit to Stratford-upon-Avon and 2nd visit to this hotel. I stayed for 3 nights with my family.
This hotel is in an excellent location in the city centre. Beautiful and old building.
Yet, reception staffs were so slow and seemed to be untrained.
Although people were always waiting in a queue at the reception, typically there was only one receptionist, who also picked up telephone and let the customers in front of her/him wait during the phone conversation. There were other staffs coming in and out. But surprisingly they did not look after the customers.
The restaurant waiter was not so capable. He miscounted the number of the party, and forgot our order.
I think that this hotel will continue to attract customers due to its location and historical building for some time. Yet the lack of the training is obvious. I was disappointed.
World Traveller
6/10 (普通)
Chris
家族旅行
2023 年 11 月 5 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Disappointing
Room was large and clean, bed comfortable. Lots of glasses and room service trays in all the corridors. Hotel desperately needs refurbishing, no atmosphere or style to the place. Shame as a waste of a potentially beautiful building
Chris
2023 年 10 月に 1 泊滞在
8/10 (良い)
Lisa
2023 年 11 月 1 日
Lisa
2023 年 10 月に 2 泊滞在
10/10 (非常に良い)
Dawn
2023 年 11 月 1 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Dawn
2023 年 10 月に 2 泊滞在
4/10 (不満)
Amanda
2023 年 10 月 29 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Expensive for the condition of the hotel.
We didn’t know until we arrived the hotel is closing down for a refurbishment and has been bought out. Our bathroom was dangerous. Shower was literally coming away from the wall toilet flush didn’t work every time. Bedroom dirty. We don’t mind tired as long as things work and are clean.