Our group travels quite a bit together for active vacations, and we appreciate that others are willing to allow us into their homes so we don't take it lightly when we don't give a place a 5 star rating when so many things about the place are amazing. The location of this condo is 5 stars, as close as you can get to the gondola, free shuttle to town, restaurants, and groceries.The communication and flexibility with Leila was 5 stars. We were arriving 3 hours prior to check-in time and wanted to drop our bags to hit the slopes and Leila did us one better and allowed us to check in much earlier than expected. We greatly appreciated this.The hot tub and pool were 5 stars.The reason we decided to give this place 2 stars overall was for 2 reasons that we deem very important to be considered a 5 star rental. 1) Beds & pillows - all 7 adults (in their 40s) complained repeatedly about the horrible beds. They are small and very old. They sink in certain spots, you can feel the springs, and it's hard to get comfortable. No one had a good nights sleep for our entire trip. The pillows also need to be updated, they are very flat and uncomfortable.2) Hot water - we ran out of hot water the first two nights after the first 3 showers. After that we all had to "speed shower" and space the showers out over more time if the last 4 people wanted to have hot water. We loved this trip, but location cannot make up for a few simple fixes that are desperately needed here.