2/10 (非常に不満)
Kaylee
家族旅行
2025 年 7 月 21 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I do not take leaving negative reviews lightly, but my recent stay at the Red Roof Inn in [Staunton, Virginia] was one of the worst hotel experiences I’ve ever had.
The room was filthy — there were layers of dust, cobwebs, a broken soap dispenser, and even a used toilet paper roll left in the bathroom. The sheets were stained and had burn holes, despite this being a non-smoking room. The air smelled like dirty towels and mildew, making it nearly impossible to feel comfortable or clean.
To make matters worse, my girlfriend slipped on cat feces near the pool area — absolutely unacceptable for any hotel, let alone one that advertises cleanliness and hospitality.
I contacted management immediately and requested a refund, only to be told that the room was “inspected” and no issues were found — which feels like a complete disregard for everything we experienced.
I would strongly advise anyone considering this location to think twice. It’s not just dirty — it’s unsafe, unsanitary, and the management does not take guest concerns seriously.
Kaylee
2025 年 7 月に 1 泊滞在