8/10
Very nice condo. Great location right across from John's Pass. Amazing balcony and beach views. Beach was phenomenal. Equipment provided. Was able to check in early. Pool was a little small. Was told it's heated, but we didn’t use. Overall nice stay. Unfortunately, the only issue we encountered was, when we booked, the guest bedroom was advertised and pictured with a tv in it, only for there not to be one when we checked in (which, with 2 teens, proved to be a little bit of an inconvenience). Nicole in the rental office was extremely nice and arranged for a loaner tv to be provided; however, it was discovered that there was no cable hookup in the bedroom. We were told that the office would follow up with the owner to inquire about the cable connection and mix up. When I followed up to see if they were able to reach the owner, unfortunately, another employee (who will remain nameless for purposes of this review) was extremely rude, sarcastic, and inconsiderate and basically told me that, at the time I booked, the advertisement was inaccurate and there was nothing she could do and no one else I could speak to. Fortunately, the day we checked out, I was able to obtain the information for the manager and will be sending a separate email to address this issue. Again, overall, the condo was great and it now appears that the listing and pictures have been updated. Thanks again to Nicole for her empathy and attempt to assist!
STACEY J.
Stayed 7 nights in Dec 2024