I showed up for my reservation and they said they were completely booked. They didn’t even make reservations through hotels.com so they weren’t sure how it was made. They were under a different name than what was listed. They are OYO now. When I called hotels.com, they couldn’t even reach them because it was the wrong number listed on their site. I was told that my reservation was cancelled without a charge and they gave me a voucher for another booking. Almost a month later and I I receiving a no show charge for the hotel. This is not okay.
Charity
2022 年 5 月に 1 泊滞在
4/10 (不満)
Robert、East Peoria
2021 年 10 月 29 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
room didn't look clean, bedding was in poor shape
Robert
2021 年 10 月に 1 泊滞在
2/10 (非常に不満)
Garrett
出張, グループ旅行
2021 年 10 月 4 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Only smoking rooms are offered. Some rooms were boarded up along with half of the lobby. Very unsafe to stay here
Garrett
2021 年 10 月に 1 泊滞在
2/10 (非常に不満)
Jahaira
出張, 小さなお子様連れの家族旅行
2021 年 10 月 3 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Place was closed when we got there. Sign on door turning people away. Wouldn't even talk to us about our reservation.
Jahaira
2021 年 10 月に 2 泊滞在
6/10 (普通)
Tanya
2021 年 10 月 2 日
気になった点 : スタッフとサービス、施設のコンディションと設備
My problem was this site
My stay was ok for the price, but booking online cost me to pay twice. Hotels.com has the hotel I stayed at still on its website and they do not honor online booking anymore.