Let me start by saying that if you are looking for friendly, bubbly, or welcoming staff, this is not the place for you. This was the main reason for my low rating. Most staff members were hesitant to engage in conversation, and I often noticed eye-rolling when questions were asked. When I requested distilled water at the front desk, I was told to go to a local market if I needed it. Later, a waiter mentioned that they do serve distilled water at the restaurant, so I asked to speak with guest relations. I explained that I needed to order a bottle of distilled water for medical equipment and offered to pay for it if that was an issue. He took my room number and assured me it would be delivered to my room. However, seven days later, I never received it. The service here is, without a doubt, the worst I have experienced in the Caribbean—except for Daylah at the Gourmet Marche, who was the friendliest person we encountered. I recommend getting to the buffet early, as there is no urgency in replenishing food once it runs out. During our visit, the buffet ran out of apple juice for the kids and straws, or at least that’s what we were told when we asked. Once Scoops Gelato shop runs out of ice cream, they inform you to come back tomorrow for more. The quality of the food is typical of all-inclusive resorts, so you can find something enjoyable to eat.
The staff at the kids' club were exceptional; they seemed to be the only employees who enjoyed working at the resort.