2/10 (非常に不満)
Katrina Sheena、Rosedale
家族旅行
2025 年 8 月 28 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The property itself is not bad at all. However, there are one too many faulty components. Let’s start with the issue of insects. While they did their due diligence to get rid of the insects outdoors; it wasn’t the same for indoors. After trying to wine down after a long hot day, an influx of insects took over the room. This lead to us spraying an over exceedingly amount of bug spray which led to choking, coughing and sneezing. Then there was an issue with food poisoning. I was unable to enjoy the first few days of the vacation due to constantly having to run to the bathroom. The dining utensils were unusable, then when asked for a different one it was as if it was a bother. Due to this factor I spent a lump-sum of my vacation money on food outside. That should not have been the case because the property is all inclusive. Lastly, we were called on the room phone to confirm date/time of checkout, which was confirmed. The day of no one called or came to the room to assist us with the luggage, that literally has to be wheeled from one end of the resort to the opposite end and up two flights of stairs. There needs to be better accommodation for guests to enjoy the resort comfortably. Bug infestation, sheets were dirty and never changed we stayed 8 days on the same sheets . Bed linen change was requested and the linen was dropped off to the room for us to do it .The dining area tables chairs were covered in bird feces and it was not properly sanitized .
Katrina Sheena
2025 年 8 月に 7 泊滞在
