St Albans Museum + Gallery

Extremely disappointing and, frankly, unacceptable. Our room clearly had not been properly prepared or set up for guests, yet we were still charged a premium rate for the stay. It had a strong smell of cigarette smoke, the carpet was heavily stained, and the en-suite was visibly dirty and had a slimy feel to it. The overall standard of cleanliness and presentation was appalling and nowhere near what we would expect, particularly at the rate we were charged. We understand that issues can occasionally arise, but this was far beyond what is reasonable. The condition of the room made our stay genuinely unpleasant, and we would not stay here again.

Top notch hotel in a superb location. Huge variety in breakfast buffet. Bed so comfortable. No complaints at all.

Location is good regarding access to the city with public transport. The room was very small, but the bed was fine. The hotel needs a good bit of work in general in regards to repairs/upgrades. Fair for what you pay versus similar in the city, so fine once you’re not expecting too much and just using the room for the basics. Staff were friendly.