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「Clean and comfortable room. Only draw back was the limitation for our dog ( keeping out of certain areas and could not leave him alone plus limited places to walk him).」

「Perfect in every way!」

「Everything about this place was great except for one thing. The wifi was horrible! This hotel needs to invest in better Wi-Fi for its guests. Since there is no cell service, Wi-Fi would be helpful for guests so they can make Wi-Fi calls and work on their computers.」

「Building needs upgrades. The room door had issues closing. Pillows looked dirty with marks on the sheets. Service was great. I stayed at several Hilton hotels this trip and none were that great. The Microtel in Spring Hill Florida was so much better.」

「Clean room」

「Charming and tastefully decorated, immaculate. Room spacious enough. Desk staff was pleasant and helpful. Continental breakfast was basic but nice (great coffee, toast, bananas, pop tarts). Only two relatively minor issues. Water pressure in our room wasn’t great, and the window unit that provided heat was very noisy. Would definitely stay again!」

「This experience fell far below the standard that was advertised and expected. First, I scheduled a timeshare presentation and paid the required $49 fee. After confirming my slot, your team canceled it, stating the time was no longer available, yet my payment has not been refunded. This is unacceptable, as the cancellation was not initiated by me. Second, one of the main reasons I booked this unit was for the in-room jacuzzi tub. However, the hot water only filled about one-quarter of the tub...

「Nice place」

「Clean, staff very nice and helpful during a very stressful situation. 」

「My stay was disappointing. I had to wait until 4 PM to check in because my room wasn’t cleaned. The hotel seems to cater mostly to blue-collar workers, with many work trucks in the parking lot. One major issue is that rooms are only cleaned once a week, which was not disclosed when booking. This should be clearly stated so guests know ahead of time. The internet is very poor, especially if you need it for work, and the front desk said there was nothing they could do. Overall, the hotel did not...

「We were originally given room 323. It was absolutely deplorable as if it had not been cleaned and had a terrible odor. Jasmine at the front desk gave us room 204 which wasmuch better. However, it appears there is some lack of due diligence when it comes to housekeeping even in room 204. The breakfast was fine as was the staff.」

「Lovely view of river and the woods. Marina has nice view of river and tasty food. Also like that it’s close to Jamestown and Downtown Williamsburg.」