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"Great location but Front office staffs weren’t that friendly. It’s downside of booming tourism and lack of quality people to hire. "

"As usual, great experience. Love the restaurant on site!"

"First of all I feel the name on this hotel location is misleading. It is not near the airport. I made a mistake and thought it was the other Holiday Inn close to the Calgary airport. I was dropped off so I had to take a $35 taxi ride to get to this hotel. I was one of 6 people that afternoon that made the same error. My room was right beside the elevator so all I heard all night was people going in and out. Also my fridge in my room was making a loud noise every time it started. I mentioned to staff when I checked out. They said sorry but I would have preferred a discount offer. I will not be staying with you hotel ever again."

"Clean rooms, staff nice and ready to help "

"We stayed in the two bedroom wolf suite. The layout was perfect for our family so the kid could go to sleep and us still be able to stay up at night. The bathrooms were nicely updated, with a full kitchen that we used a few times. The biggest downside was the overwhelming musty smell that we noticed right away. We opened the windows and it seemed to be manageable, and also don't know if it was just our room since we aren't one to complain. But coming home everything in our suitcases needed to be rewashed, even if the clothes were still clean which was annoying. Also the one site gyms equipment was super dated and the only 2 treadmills were out of order. For family, the room layout was great, the pool and hot tubs were good and the shuttle to and from town was convenient. Overall a decent place to stay for the price, but probably would try somewhere else next time just cuz there are so many options in Banff! "

"Unfortunately, our experience wasn’t very good, we experience poor service in the restaurant as well as poor food options, the bar staff was not very well trained on liquor options. We were given broken glasses with cracks. And microwaved food. The room seemed to have remnants of bodily fluids on the headboard and linens were still stained with other bodily fluid fluids. Clean the bathroom was not clean and dated with obvious repairs in need. Our overall experience we won’t be back. "

"Breakfast was actually very good. Gluten free eggs was actually soft and tasty my first time having that. Everything was fresh and tasty, just for the breakfast I would go again. "

"Very nice front desk"

"The hotel and room were lovely! Our room was spacious and well equipped. We felt safe and secure on the property. All the staff were kind and helpful. The hot tub was amazing. The meal choices at the Chili’s on site were limited, especially breakfast. No kids options. Overall, we had a great time and would recommend this hotel. "