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"The location of the resort was great, cleanliness and overall look and feel was top notch. It was far to crowded for us, but between baseball opening day and the tail end of Spring Break, I get it, but our anniversary date doesnt change. I am very disappointed in the staff, not their attitude , but in their ability to complete simple task requested of them, task I offered to pay for if they could just get it done, task they assured me no less than 5 times in 2 days would be completed. I just really dont understand how such nice people, that seemed to have their act together, could literally lie over and over..I almost feel like the break in communication might have been on the back end and maybe were not aware. I probably wont stay here again, 800 per night to get lied to isnt worth it..I can get that at home for free."

"Nice place to stay and close to the parks. "

"No airport shuttle service. Very old and outdated facility in and out. Doors and walls dirty, definitely need a coat of paint. The bed squeaks every time you sit or move. Very dark room and vanity area. Cannot even apply makeup."

"Staff was kind and airport/cruise shuttle was very nice! The room itself smelled like a pool and seems like they’re only “surface” cleaned. All the metal had rust or seemed like they haven’t been deep cleaned in awhile. Also fairly dark in the rooms even with all the lights on."

"Staff was great and we loved the pool and Raos"

"The best place to stay "

"Very convenient hotel for travelers. Clean, convenient and comfortable. I highly recommend the Hyatt. "

"Clean room, cute decor, conveniently"

"Amazing hotel would highly recommend for families. There’s so much to do- 2 pools, lazy rivers, hot tub, water slide and more. They also have a bowling alley and arcade on site. Our building was right next to Volcano Bay and they have a special entry for hotel guests which was a plus. Already planning my next stay!"