"For kids, this is a great place to be. The pools are cool. The atmosphere is relaxed. Now, for people who are accustomed to nice things meeting a certain standard, this place fell below the bar.
Day 1. We put our leftover lunch in the refrigerator after checking in, along with waters and Gatorade, etc... We then turn the AC down and notice it is short cycling due to a compressor issue. But how could this be? We had to wait on the room to be inspected! By 10pm it was obvious BOTH the REFRIGERATOR AND THE AC did not work. About $60 in food was dead. Water was still warm. Room was warm. It sucked.
The high point of that situation was the maintenance team that stayed late to swap out our fridge and AC. Nice guys and we appreciated them. After that, the new AC was adequate but barely, and the new fridge worked like a fridge should.
Day 2. The remote on the TV was tweaking out. Volume up was a challenge, and down usually worked. TV was finicky.
Day 3 to 5. The neighboring room door was sounding like a semi auto shotgun. It seemed like the guests in that room were really irritated about something. Their door wouldn't shut, so they were kicking the hell out of it, slamming it, you name it. I responded twice by preparing for battle. What... the... crap is wrong with that door??!!!??"