"When we arrived at Othon Palace around 2:30 PM, there was a long line for check-in, but one of the staff members kindly assisted us right away and took us to her office since we were traveling with young kids. She mentioned there would be an additional $60 dollars per night for an upgraded room, but unfortunately, the room she offered was not available in the end.
I was surprised when we entered room 1511 and noticed cracks on the wall beside the door. Considering how much we paid for this hotel, I expected more. The furniture and carpet also felt old and outdated. The best part of the stay was definitely the beachfront location, although we could still hear noise from people across the street as well as the waves at night.
The buffet breakfast was great and offered a good variety, which we really enjoyed during our stay. The pool area was also very nice. While the pool was not heated, the water was slightly warm and still enjoyable.
At checkout, my husband was mistakenly charged for the upgraded room that we never received. It was only corrected and refunded after I went back to the front desk and asked about the charges."
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