4/10 (不満)
Kristi
小さなお子様連れの家族旅行
2025 年 12 月 13 日
良かった点 : 清潔度
気になった点 : 設備とサービス
No safety strips in shower and no bath mat created super slippery shower leading to a significant flip and fall out of the shower causing back and head pain. The response of the front desk clerk when I informed her of the situation was that the hotel wasn't liable, not the concern of my well- being. At checkout I asked manager if the rooms had shower mats. He initially responded with "No they were out" that turned into "not in all of the rooms" until another employee told him they only provide them if requested by the guest. I've never been in a hotel that doesn't include these safety features to prevent this situation. How was I to know to ask for a shower mat until I got into the shower and felt how slippery it was and by then it was too late.
Kristi
2025 年 12 月に 1 泊滞在