2/10 (非常に不満)
Lisa
2023 年 11 月 16 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
0 stars if possible!
In our opinion, the hotel is not safe from theft. We left a wallet with money out on the table when we went down to the pool. When we returned, the wallet and money were missing.
We immediately reported this to the front desk, but they were dismissive, claiming a Manager was not on site, and telling us to wait until the next day.
The next day, someone came to our room and confronted us about the theft with housekeeping present, saying the maid did enter the room but it was "impossible" that she stole the money, since she worked there for 10 years. We felt unsafe that this conversation was initiated with her present.
We noted that there was no "do not disturb" sign, and we had no option to deny entry to the room while we were away.
After this incident was dismissed, we went to the front desk to try to communicate, but we were told there was no proof of the theft, and nothing they could do. The staff seemed totally uninterested in assisting, and their callous reaction made us feel it was not an uncommon incident.
We filed a police report, but in our opinion, the hotel should have been much more concerned with our report and making things right, as we believe the only possible explanation is the item was stolen by hotel staff.
Following our experience, we found multiple other reviews mentioning theft and mirroring our exact experience.
The hotel looks nice on the outside and is well located, but we feel it is not safe.