I stayed in family room on 8th floor. The room cleanliness was a bit questionable. The floor was uneven and carpet has seen better days (bit sticky too!). Water tank was under maintenance so water could be in off color (green).
Asked for laundry bag and inside had whitish residue that I just immediately didn’t dare to use it.
Shower mat wasn’t replaced with a new one despite it was wet and just flipped over. Sink was leaking. Trash can was rusted and dinged badly.
It’s supposed to be a 4-star hotel but maintenance and cleanliness made me doubtful that it could still be considered a 4-star. A 2.5 is more likely.
Oh breakfast too… fried rice was literally rice being fried on a pan without eggs or even meat. They will only add sliced chilis to make it “spicy”.
Honestly, this was my first experience staying in a Novotel chain and it made me want to avoid the chain for good.
Katherine
2025 年 6 月に 2 泊滞在
10/10 (非常に良い)
Winarsih
家族旅行
2025 年 4 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly staff and great hotel
It was great stay. Thank you
Winarsih
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
YONG MO
家族旅行
2025 年 3 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good
Good
YONG MO
2025 年 3 月に 1 泊滞在
2/10 (非常に不満)
Julia、Balwyn North
2025 年 1 月 31 日
Julia
2025 年 1 月に 1 泊滞在
2/10 (非常に不満)
hugianto
家族旅行
2024 年 12 月 24 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
THE WORST, NOT RECOMMENDED
We order 4 non smoking rooms and 2 double bed for each room. Once we got there they give us 4 smoking room and 1 queen bed on each room.
If the hotel doesn't have non smoking room available at the first place, why on the website show available.
It's a SCAM, we have minor traveling with us and the room still smell cigarette even after they do the treatment.
The fourcet on the sink is shaky.
The front desk is awfull, don't know what they doing.
hugianto
2024 年 12 月に 1 泊滞在
10/10 (非常に良い)
Soekanto
2024 年 9 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A great hotel. Staff was friendly. I will surely come back again
Soekanto
2024 年 9 月に 3 泊滞在
10/10 (非常に良い)
Michael、Morrison
家族旅行
2024 年 8 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really good stay after all
Michael
2024 年 7 月に 3 泊滞在
8/10 (良い)
Deborah
2024 年 8 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would have given an excellent rating except when we arrived after a 7 hour train ride we were given a smoking room that was dirty and run down. Fortunately I showed them our request for non-smoking and they moved us. These little things matter when navigating a foreign country.