Shops at Willow Lawn

This is one of the coolest hotels to stay at in all of Richmond. The staff is over the top helpful and friendly. 10 out of 10 recommend

I've stayed here a few times now, and it's convenient, but not a four-star property. You will be unhappy in the unrenovated rooms: the thermostat inevitably doesn't work properly, the mattress is hard/lumpy, and some linens literally threadbare/frayed. The new design is sophisticated enough, with a *great* lighting plan (integrated, intuitive, right color temp), comfortable bed, responsive thermostat, and roller shades with edges covered by slats. But even with that, you quickly notice issues: a clogged shower drain leaving you racing to shower quickly before it overflowed; another one with no niche for your items so you have to leave them on the floor and a shower handle either broken or installed incorrectly, making it hard to get warm water or to turn it off when it got scalding. Even little things: there's no extra blanket; all the pillows are the same overfilled poly, too tall for your neck; at late night, they blocked the door with a trash can, making the lobby smell like garbage. More importantly, they should have taken all that $$ and invested it in soundproofing: you hear the elevator, people in the hallway, the construction on the floor above, & the cleaning crew outside. Not that I would have needed that, because (despite the DND tag) they not only knocked on my door but called to see if I was still there (yes but no longer asleep). The woman on duty was very professional and apologetic but others less so. I'll stay here if my fav hotel is booked/too pricey but FYI

The rooms were huge and the staff was very friendly. The location was also very convenient.