内装

ホテル シルケン アル アンダルス 宮殿ホテルの口コミ

4 out of 5
ホテル シルケン アル アンダルス 宮殿ホテル
Avenida de la Palmera s/n, esquina Parana, Seville, Seville

口コミ

8.6

非常に良い

評価 10 - 1003 件の口コミ中 498 件が非常に良い" "
評価 8 - 1003 件の口コミ中 333 件が良い" "
評価 6 - 1003 件の口コミ中 106 件が普通" "
評価 4 - 1003 件の口コミ中 41 件が不満" "
評価 2 - 1003 件の口コミ中 25 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

Satsuki

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
過ごしやすいホテルでした。
2024 年 5 月に 1 泊滞在

8/10 (良い)

?

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタジアムへのアクセスが抜群
2024 年 5 月に 3 泊滞在

6/10 (普通)

Ito

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
スタッフの対応は良かった。部屋の遮音が悪く外部の話し声や足音がうるさい。ホテルから歩いて行ける距離にレストランや売店が少ない。
2023 年 4 月に 2 泊滞在
Mª Carmen Rodríguez A. Guest Relations Departmentからの返信 (投稿日 : 2023 年 4 月 28 日)
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 2 月に 1 泊滞在
Mª Carmen Rodríguez A. Guest Relations Departmentからの返信 (投稿日 : 2022 年 3 月 29 日)
Estimado Cliente, Muchas gracias por habernos elegido como su Hotel en Sevilla tras su reciente viaje a esta hermosa ciudad y compartir con el resto de viajeros su valoración. Le agradecemos su puntuación y esperamos que su estancia en nuestro Hotel haya sido de su agrado. Esperamos volver a poder darle la bienvenida en nuestro Hotel en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo. Atentamente, Mª Carmen Rodríguez A. Guest Relations Department

4/10 (不満)

Shawn

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
First rate appearance, Second rate service, Third rate room facility.. it is totally not worth it...
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Alina

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The gardens are amazing, one for breakfast and one for the swimming pool. The landscape is great, lots of flowers. Very quiet and private. Not many users by the pool.
2024 年 5 月に 4 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear guest.From the Silken Al-Andalus Palace Hotel, we deeply thank you the score you gave us. We feel very proud of being part of your great experience during your stay, because we work day by day to offer the maximum quality in our services and so we can get full satisfaction in our guests.We hope to welcome you back soon.Until then, kind regards.Mª Carmen Rodríguez A.Guest Relations Department

8/10 (良い)

Luis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 27 日)
Estimado Cliente,Muchas gracias por habernos elegido como su Hotel en Sevilla tras su reciente viaje a esta hermosa ciudad y compartir con el resto de viajeros su valoración.Esperamos volver a poder darle la bienvenida en nuestro Hotel en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo.Atentamente,Mª Carmen Rodríguez A.Guest Relations Department

8/10 (良い)

Oscar

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Me gusto ,seguro que volvería
2024 年 5 月に 2 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 27 日)
Estimado Cliente, En nombre de todo el personal del Hotel le agradecemos su comentario. Estamos encantados de que hayan disfrutado de su estancia y esperamos volver a verles pronto. Saludos cordiales,Mª Carmen Rodríguez A.Guest Relations Department

10/10 (非常に良い)

gaurav

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great place to stay, but no near by shops and limited travel transport options
2024 年 5 月に 2 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Customer,Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers.We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

6/10 (普通)

Sarah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Although nice with comfy bed, it’s a no frills hotel. No tea or coffee in room and very basic. Fridge in room not working . 45 mins walk in Seville
2024 年 5 月に 3 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Customer, We are sorry that you did not enjoy a good experience. For our part, we will transmit your comment to our team to analyze the information you tell us. Receive a cordial greeting, Sincerely Mª Carmen Rodríguez A. Guest Relations Department

10/10 (非常に良い)

MARINA

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 5 月に 4 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 27 日)
Estimado Cliente, En nombre de todo el personal del Hotel le agradecemos su puntuacion. Estamos encantados de que hayan disfrutado de su estancia y esperamos volver a verles pronto. Saludos cordiales,Mª Carmen Rodríguez A.Guest Relations Department

10/10 (非常に良い)

JENNY

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Customer,For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 (非常に良い)

Oum

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel Andalouse was een erg goede ervaring lief personeel proper en erg veilig als ik ooit terug zou gaan naar Sevia zou ik voor Hotel Andalouse kiezen kort samengevat top plek om te verblijven.
2024 年 5 月に 4 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 (良い)

Moussa

カップルで旅行
良かった点 : スタッフとサービス
Vétusté
2024 年 5 月に 1 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 27 日)
Cher client,Merci beaucoup de nous avoir choisi comme hôtel à Séville après votre récent voyage dans cette belle ville et d'avoir partagé votre évaluation avec d'autres voyageurs.Nous vous remercions pour votre note et espérons que votre séjour dans notre Hôtel vous a plu.Nous espérons vous accueillir à nouveau dans notre Hôtel lors de votre prochain voyage à Séville et vous offrir le meilleur de notre attention. D'ici là, recevez un salut cordial.Cordialement,Mª Carmen Rodríguez A.Service des relations avec les clients

6/10 (普通)

ZAHRA

グループ旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
My room was extremely hot and the ac was not working. The room otherwise was fantastic and supeer clean. I’m a hotel snob and I was quite content with the room.
2024 年 5 月に 1 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 (良い)

Hannah Dean

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were very friendly. Hotel pool was absolutely delightful. Room was lovely and well sound proofed. WiFi works flawlessly. Food was ok, very bland and not much variety but cooked well and always hot.
2024 年 5 月に 5 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Customer,We are pleased to know that you liked the hotel in general, but above all we thank you for giving us the opportunity to improve by giving us your opinion. We will share your opinion to the rest of our team to try to improve as much as possible, since only in this way can we achieve the full satisfaction of our guests. We hope to see you again so we can show it to you. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

10/10 (非常に良い)

Eduardo R.

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel
2024 年 5 月に 1 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 (非常に良い)

Luke

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel staff was very helpful and professional and the building was beautiful. Our favorite part was the pool.
2024 年 5 月に 2 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 (非常に良い)

Jesus

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was great and the people better
2024 年 5 月に 1 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 (良い)

Roberto

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
...
2024 年 5 月に 2 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 27 日)
Estimado Cliente,Muchas gracias por habernos elegido como su Hotel en Sevilla tras su reciente viaje a esta hermosa ciudad y compartir con el resto de viajeros su valoración.Le agradecemos su puntuación y esperamos que su estancia en nuestro Hotel haya sido de su agrado.Esperamos volver a poder darle la bienvenida en nuestro Hotel en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo.Atentamente,Mª Carmen Rodríguez A.Guest Relations Department

8/10 (良い)

??

カップルで旅行
良かった点 : スタッフとサービス
접근성이 별로이고 주변 식당인프라가 없어서 별로예요. 조식이 포함된줄 알았는데 미포함이라해서 실망했어요....
2024 年 5 月に 1 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 (非常に良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I (we) enjoyed the clean, quiet, modern hotel room and the premises and the access to public transportation and taxi service as well as the available meals, courteous and efficient hotel staff.
2024 年 5 月に 3 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 (良い)

Samir

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was good , except for dinner buffet they told us we could eat there at 9:40pm , however soon after we started eating they were closing down. Would have been nice if they had informed earlier.
2024 年 5 月に 2 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 13 日)
Grazie mille per la tua recensione, Ragnar.Un cordiale saluto.La squadra del Silken Al Andalus Palace

10/10 (非常に良い)

Ragnar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s s convention hotel- well run but basically Betty impersonal. For us it was a mistake because it was too far out of town. Taxi service easily available so once we took taxis and didn’t get confused about bus directions, we did well enough. Our travel pattern of to be in and out of the room during the day which wasn’t practical from this distance out I of Yuen.
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 13 日)
Grazie mille per la tua recensione, Ragnar.Un cordiale saluto.

10/10 (非常に良い)

Virginie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Superbe hôtel offrant beaucoup de possibilités. Malheureusement trop éloigné du centre pour circuler uniquement à pied
2024 年 5 月に 1 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Customer,Thank you very much for your comments and your high rating about our hotel and our facilities. It has been a pleasure for us to welcome you and we are delighted that you had a great stay. We are looking forward to welcoming you again soon. Receive a cordial greeting.Mª Carmen Rodríguez A.Guest Relations Department

10/10 (非常に良い)

Victoria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really amazing hotel, had a lovely time here for a romantic get away and no issues at all
2024 年 5 月に 3 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Customer,On behalf of all the Hotel staff, we thank you for your comment. We are delighted that you enjoyed your stay and we hope to see you again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department

8/10 (良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Customer,Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers.We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 (非常に良い)

Carlos

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 27 日)
Estimado Cliente, En nombre de todo el personal del Hotel le agradecemos su puntuación. Estamos encantados de que hayan disfrutado de su estancia y esperamos volver a verles pronto. Saludos cordiales,Mª Carmen Rodríguez A.Guest Relations Department

8/10 (良い)

Sanjiv

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was an average property however the breakfast was really great. It was bit far from all the action of Seville historic town… you do need to take an Uber of taxi.
2024 年 4 月に 1 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 7 日)
Dear guest;Thanks for your useful opinion and for choosing our Hotel in Seville for your stay in this beautiful city.We are glad to know your positive reaction about our breakfast buffet, which counts with a wide range of handcrafted products. We hope you come back in your next travel to Seville, and go beyond your expectations.Until then, our best regardsMª Carmen Rodríguez A.Guest Relations Department

10/10 (非常に良い)

Ruben

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not too many convenient dining options nearby within walking distance. The area in the immediate vicinity did not feel safe to walk at night, although we did not have any problems. Area has lots of graffiti and not many open shops or restaurants at night.
2024 年 4 月に 2 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Customer,First of all, we would like to thank you for choosing us on your recent stay at Seville and for sharing your opinion, as it is very important to us due it give us the opportunity to try to improve as much as possible. We regret not having reach your expectations, we hope you could give us a new opportunity to show you our best services. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

8/10 (良い)

Laura

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Buffet variado y de calidad
2024 年 5 月に 3 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 6 日)
Estimado Cliente, Muchas gracias por sus amables comentarios y altas valoraciones de nuestro Hotel y servicios. Estamos encantados de que haya tenido una gran experiencia con nosotros. Para nosotros ha sido un placer tenerles y esperamos que nos puedan volver a visitar pronto. Saludos cordiales, Mª Carmen Rodríguez A.Guest Relations Department

6/10 (普通)

Daniel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The check-in process was not good—the staff who check us in did not accurately looked at the names so we were given another person’s reservation who happens to have the same last name but different first name. The manager has to be called to correct the mistake.
2024 年 4 月に 6 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Customer,We're sorry you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentionedReceive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

2/10 (非常に不満)

Monserrat

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not what I expected from a 4 stars hotel, the room doesn't have basic amenities such as an iron or kettle, indeed if you want to use the iron they charge €5 per hour, and the fridge wasn't working and just two bottles of water in the room. The housekeeping was a very professional, helpful and lady. The food at the restaurant was ok but if you want a cocktail (something so basic like an aperol spritz) you have to wait until 19:00 when the cocktail bar opens, despite that they have the ingredients at their bar. The location of the hotel is quite far from the city center but there are some routes from the public transport near-by and few bars around the area. Not a very pleasant place in general for being at 4 stars.
2024 年 4 月に 5 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 (非常に良い)

luigi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Buono
2024 年 4 月に 1 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 3 日)
Gentile Cliente,Innanzitutto, vogliamo ringraziarti per averci scelto come tuo Hotel a Siviglia durante il tuo recente soggiorno in questa bellissima città e per aver trasmesso la tua valutazione ad altri viaggiatori.Sulla base della tua recensione, siamo felici di sapere che in generale ti è piaciuto il tuo soggiorno. Ci auguriamo di riaccogliervi presto nel nostro Hotel e di offrirvi il meglio della nostra attenzione e ospitalità. Fino ad allora, ricevi un cordiale saluto.Cordiali salutiMª Carmen Rodríguez A.Dipartimento Relazioni con gli ospiti

10/10 (非常に良い)

Jordi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
..
2024 年 4 月に 2 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 3 日)
Estimado Cliente,Gracias por elegirnos como su Hotel en Sevilla y por transmitir su valoración de la estancia al resto de viajeros.Esperamos que su estancia haya sido muy grata y que se lleve un buen recuerdo de nuestro Hotel y personal. Estaremos encantados de recibirle nuevamente en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo.AtentamenteMª Carmen Rodríguez A.Guest Relations Department

10/10 (非常に良い)

Paolo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pulizia, silenziosità, a pochi passi dalle linee bus per il centro. Personale molto cordiale e disponibile. Un ringraziamento particolare alla dipendente della reception che, pur non essendo ancora in servizio e vedendoci in attesa del taxi per l aeroporto si è fermata in auto confermandoci che avrebbe subito sollecitato la compagnia per un veloce arrivo: grazie davvero molte per la disponibilità e attenzione dimostrata verso i nostri confronti. Sicuramente ritorneremo in questa struttura!
2024 年 4 月に 3 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 3 日)
Gentile Cliente,Dall'Hotel Silken Al-Andalus Palace apprezziamo molto la tua preziosa valutazione e che tu la pubblichi per altri viaggiatori.Per noi è un orgoglio sapere di aver contribuito a farvi vivere un'esperienza unica durante il vostro soggiorno, poiché lavoriamo ogni giorno per offrire la massima qualità nei nostri servizi e raggiungere la piena soddisfazione dei nostri clienti.Ci auguriamo di riaccogliervi presto nel nostro Hotel e di offrirvi il meglio della nostra attenzione e ospitalità. Fino ad allora, ricevi un cordiale saluto.Cordiali salutiMª Carmen Rodríguez A.Dipartimento Relazioni con gli ospiti

10/10 (非常に良い)

Antonio

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bonito,agradable
2024 年 4 月に 1 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 3 日)
Estimado Cliente, En nombre de todo el personal del Hotel le agradecemos su comentario. Estamos encantados de que hayan disfrutado de su estancia y esperamos volver a verles pronto. Saludos cordiales,Mª Carmen Rodríguez A.Guest Relations Department

8/10 (良い)

pasquale

2024 年 4 月に 3 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 27 日)
Cher client,Tout d'abord, nous tenons à vous remercier de nous avoir choisis comme hôtel à Séville lors de votre récent séjour dans cette belle ville et d'avoir transmis votre évaluation à d'autres voyageurs.Sur la base de votre avis, nous sommes heureux de savoir que vous avez généralement apprécié votre séjour. Nous espérons vous accueillir bientôt à nouveau dans notre Hôtel et vous offrir le meilleur de notre attention et de notre hospitalité. D'ici là, recevez un salut cordial.CordialementMª Carmen Rodríguez A.Service des relations avec les clients

8/10 (良い)

German

良かった点 : 清潔度、スタッフとサービス
La puerta del baño de la habitación 2165 estaba rota por la parte de abajo y no cerraba bien, por lo demás todo muy bien
2024 年 4 月に 2 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 4 月 30 日)
Estimado Cliente,Nos complace saber que a nivel general nuestro hotel ha sido de su agrado y sobre todo le agradecemos que nos de la oportunidad de mejorar transmitiéndonos su opinión. Se la comunicaremos al resto de nuestro equipo para tratar de mejorar en todo lo posible, ya que solo de esta forma podremos conseguir la plena satisfacción de nuestros clientes. Esperamos volver a recibirle y así poder mostrárselo. Hasta entonces, reciba un cordial saludo. Atentamente,

8/10 (良い)

Mei

2024 年 4 月に 2 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Customer,Thank you for choosing us on your recent stay at this beautiful city, Seville, and for sharing your opinion to other travelers.We appreciate your rating and we hope you have enjoyed your stay at our Hotel.We hope to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 (非常に良い)

Manuel Eusebio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Muy bien todo
2024 年 4 月に 1 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 4 月 26 日)
Estimado Cliente,Para nosotros es un orgullo conocer que hemos contribuido a que disfrutara de una experiencia única durante su estancia, ya que trabajamos día a día para ofrecer la máxima calidad en nuestros servicios y conseguir la plena satisfacción de nuestros clientes.Esperamos volver a recibirle pronto en nuestro Hotel y ofrecerle la mejor de nuestras atenciones y hospitalidad. Hasta entonces, reciba un cordial saludo.AtentamenteMª Carmen Rodríguez A.Guest Relations Department

10/10 (非常に良い)

François

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Accueil simple et sympathique. Tout est fluide et facile. Le top
2024 年 4 月に 5 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 4 月 26 日)
Cher client,Au nom de nous tous qui faisons partie du Silken Al-Andalus Palace Hotel, nous vous remercions pour cette excellente critique.Nous sommes heureux de savoir, grâce à votre évaluation, que nous avons dépassé vos attentes et que vous vous êtes senti si bien pris en charge.Toute l'équipe qui fait partie de l'Hôtel sera ravie de vous accueillir à nouveau lors de votre prochain voyage dans cette belle ville. D'ici là, recevez un salut cordial.CordialementMª Carmen Rodríguez A.Service des relations avec les clients

8/10 (良い)

Toth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mi piaceva molto era molto silenziosa,colazione e ottima. Lunica pecca semmai la parete della stanza sopra il letto era legno ho trovato molto polvere.
2024 年 4 月に 3 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 4 月 22 日)
Gentile Cliente,Siamo lieti di sapere che in generale ti è piaciuto il nostro hotel e soprattutto ti ringraziamo per averci dato l'opportunità di migliorare dandoci la tua opinione. Lo comunicheremo al resto del nostro team per cercare di migliorare il più possibile, poiché solo così possiamo raggiungere la piena soddisfazione dei nostri clienti. Speriamo di darvi il benvenuto di nuovo per potervi mostrare in giro. Fino ad allora, ricevi un cordiale saluto.Cordiali saluti,Mª Carmen Rodríguez A.Dipartimento Relazioni con gli ospiti

10/10 (非常に良い)

ABDELHALIM

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
فندق رائع المسبح جميل وفطور الصباح متعدد الوجبات دو نوعية جيدة . الى اللقاء قريبا .
2023 年 6 月に 2 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

4/10 (不満)

qun、Gillette

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The design of the hotel is terrible, you can literally near noisy from all direction: two adjacent rooms, room above, etc. A huge hotel, but amenity barely basic, hotel is very dated, no nearby restaurants.
2024 年 4 月に 2 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Customer, We are sorry that you did not enjoy a good experience. For our part, we will transmit your comment to our team to analyze the information you tell us. Receive a cordial greeting, Sincerely Mª Carmen Rodríguez A. Guest Relations Department

10/10 (非常に良い)

Javier

家族旅行
Todo perfecto
2024 年 4 月に 1 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 4 月 15 日)
Estimado cliente,Le agradecemos su puntuación y esperamos que su estancia en nuestro Hotel haya sido de su agrado.Esperamos volver a poder darle la bienvenida en nuestro Hotel en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo.Atentamente,Mª Carmen Rodríguez A.Guest Relations Department

10/10 (非常に良い)

Karen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel with friendly staff.
2024 年 4 月に 1 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 (良い)

Mate

良かった点 : 清潔度、設備とサービス
The hotel is not good as I excepted beacuse it is 4 star hotel.
2024 年 4 月に 2 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

10/10 (非常に良い)

Martin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a large hotel for sure. Reception was most friendly and helpful. Room and bathroom was fine and clean. Good powerful shower. Beware if a Real Betis match is on. The Stadium is very nearly right next door :)
2024 年 4 月に 3 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department

8/10 (良い)

Marcel

2024 年 4 月に 2 泊滞在
Mª Carmen Rodríguez A. Guest Relations Department からの返信 (投稿日 : 2024 年 4 月 30 日)
Estimado Cliente,Gracias por elegirnos como su Hotel en Sevilla y por transmitir su valoración de la estancia al resto de viajeros.Esperamos que su estancia haya sido muy grata y que se lleve un buen recuerdo de nuestro Hotel y personal. Estaremos encantados de recibirle nuevamente en su próximo viaje a Sevilla y ofrecerle la mejor de nuestras atenciones. Hasta entonces, reciba un cordial saludo.AtentamenteMª Carmen Rodríguez A.Guest Relations Department