Listing showed internet but upon arrival we discovered there was none. And zero cell coverage (AT&T or Verizon) or landline. Had to travel 12 minutes away just to call the management company (very friendly and understanding but acknowledged the internet was a known problem well before we arrived and did not notify us in advance or during check in). There was literally no way to make an emergency call aside from smoke signals (and considering the fireplace was ‘closed for the season’ that wasn’t even an option). The owner and management company knew this in advance and opted to not tell us. The hot tub also didn’t work (87 degrees when we arrived - 87 degrees when we left) so we didn’t even get to use that. I noticed after the fact that previous renter noted the same (posted after our arrival) and response suggested it was addressed - it wasn’t. We stayed one night (were scheduled for 10) because we arrived late and had no choice. We couldn’t reach Timber Tops until the following morning. We canceled the remainder of our stay (thanks for ruining our 30th anniversary) and were refunded all but the one night (plus booking fee, and cleaning fee, and, and, and…) so spending about 10 hours there cost us over eleven hundred dollars.
The cabin itself: poolroom was hot and the pool was cold. Kind of a creepy room in person BTW. The sole bed was reasonably comfortable but tv channels were basic only - what you might expect from a cheap motel. The cabin itself was clean and reasonably comfortable but absolutely zero basic initial needs were provided (soap, shampoo, initial coffee, etc) so less than you would expect from a cheap motel. Get the picture?
We have been going to the Smokies for 30 years. Early on we couldn’t afford more than a one room cabin but as we got older, we have been lucky enough to upgrade over the years. Nothing about this place should be considered an ‘upgrade’ and unless you just robbed a bank (a bank with a lot of money) and need a hideout, I would highly recommend avoiding this place.
Oh also, microwave turntable doesn’t actually turn (superheats food on one spot while the rest stays frozen) and the ice maker doesn’t dispense ice (and the tray is also screwed into the freeze so you can only grab a few pieces at a time). This review may seem like something from a disgruntled employee but I assure you every word is true. If I were being completely honest, this review would be much more colorful but unfit for public consumption.