We drive 10 hrs to get there and have to wait outside for a hour for them to finish cleaning, mind you they asked me two different times what time I wanted to check in and my answer was 3, we checked in the house at 4. The house was cleaned quick and sloppy and you can tell when you look at any vent in the houser the floors!! The heater on the wall in the pool room was broke all 4 days and they send a tech to stare at it twice just to tell them again it was broke!! They gave 0 to their techs to fix anything and they tech were now at the house with us for no reason - when it couldn’t be fixed from them!! The pool was gross and foggy and had made my daughters skin break out twice and then there was no more pool for the trip!! I call the resort they say we can get you fresh water for charge. Lol horrible business- then you tell me no chemicals are used in the pool, how is that a sanitary pool if you use 0 chemicals to balance that pool? Movie Theatre smelt like a pet store!! The house has a beautiful view and that’s truly about all!! The resort will always tell you they will send some one with never having a end result!! They never attempted anything to make our trip better for my Family other than sending a tech to be in our house for our trip!! There are so many other beautiful houses in Tennessee with the view for a quarter of the price, I would save my money and not get disappointed and ripped off!! Reception is absolutely horrible with or without WiFi. The WiFi worked around 50% of the time. The house has marks on the wall with the same shower curtain being ripped in a review before us, was still ripped when we arrived for our Family trip!! I tried to stay opened minded with them and yes you can expect things going down from here and there but at the end of the day they ask a lot of money per night and for a beautiful mountain cabin and it’s treated and cleaned like a trailer!! The mountain on all sides has trash littering the mountain side. I personally climbed down the mountain side to pick up a laundry basket and garbage that we had to look at from the pool windows!! All and all they never made anything right and I highly recommend finding a different resort or be ready to get disappointed in what they claim are beautiful well maintained homes. All windows were absolutely filthy and hot tub and to be drained twice before we got there cause it was dirty still, we got to enjoy finally on the 2nd day!! Remotes missing !! Of course no ratesshow