2/10 (非常に不満)
Shane
小さなお子様連れの家族旅行
2026 年 2 月 18 日
気になった点 : 清潔度、施設のコンディションと設備
Horrible business management. I booked a 2 night stay at Wyndham Great smokies lodge to celebrate our son’s 3rd birthday. He was so excited to stay here and use the water park. We booked well in advance and paid in advance. We drove several hours to get to this hotel. While we were in route and less than an hour from the hotel to check in, Wyndham calls and states they have overbooked the hotel and cancelling my reservation. They offered to put my in a different hotel which is obviously less nice and does not have a water park. Horrible business practice. I showed up to the hotel regardless and they advised they overbooked the hotel all the while letting other guest check in beside me. I was just “selected” to have my booking cancelled.
Shane
2026 年 2 月に 2 泊滞在
