外観
利用可能日を確認

メッツィ レジデンス ホテルの口コミ

4 out of 5
メッツィ レジデンス ホテル
Kololi, Kotu, Serrekunda, Kanifing

口コミ

8.2

とても良い

評価 10 - 91 件の口コミ中 38 件が非常に良い" "
評価 8 - 91 件の口コミ中 28 件が良い" "
評価 6 - 91 件の口コミ中 18 件が普通" "
評価 4 - 91 件の口コミ中 6 件が不満" "
評価 2 - 91 件の口コミ中 1 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

8.2/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Donna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great time. Staff was great, friendly, and very accommodating. Rooms were spacious
2024 年 2 月に 6 泊滞在

10/10 (非常に良い)

Donna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff and obviously in the process of making improvements
2024 年 2 月に 5 泊滞在

10/10 (非常に良い)

Jerreh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Gloria

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like there was security gate. The cook did outstanding on the food. The cleaner alway provides extra', they alway accommodate. The staff at desk was protest of they guest piracy. My room had a view of lots natural, on last a saw a monkey, lors birds, and butterfly.
2024 年 4 月に 12 泊滞在

10/10 (非常に良い)

Donna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff at the property were excellent. Everyone was very friendly, helpful and very accommodating. We ended up staying there nearly 3 weeks and in that time it was comforting to know that staff was concerned for you if you were away from your routine. This was particularly reassuring as we were two senior women travelling without our husbands. We felt very safe. If there was an issue with anything the issue was addressed in a timely manner. It is clear that the facility is working to improve the quality of its property. Without a doubt I would recommend this property as a great place to stay.
2024 年 3 月に 6 泊滞在

6/10 (普通)

Margery

On a whole the staff was welcoming, polite and very professional. Couldn't come to the reasoning for only 1 bottle of water in the room on arrival. Service was slightly slow when requested anything for the room. A few things that needed to be put right, No shower gel in the dispensers, Do not disturb or room cleaning required did not work. Flushing of the toilet jammed but I worked it out before I left so that it the water never kept running all the time in the system. All in all a pretty comfortable stay.
2024 年 2 月に 7 泊滞在

8/10 (良い)

Helena

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
First 2 days were bad, because a big group in the hotel. Very much noise day and night. Breakfast then was a mess. Room was not ok, no lock, no power etc. The girl of the reception did a good job and give the solution. After those days the breakfast was getting better by the day. The wIters and the cleaning was good.
2024 年 1 月に 17 泊滞在

8/10 (良い)

Musao Mary

カップルで旅行
Staff are friendly exceptionally hardworking and enjoying their job
2024 年 1 月に 14 泊滞在

6/10 (普通)

MAMADOU LAMINE

気になった点 : スタッフとサービス、施設のコンディションと設備
Room and bed are confortable. But the staff who take care of cleaning and cleanliness do not do their job well, especially in the toilets. More effort will be needed to provide customers with clean towels. The swimming pool is very beautiful
2024 年 1 月に 6 泊滞在

4/10 (不満)

Christiana

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel from Hell
Location was good but the access road needs upgrading. The whole building needs refurbishing because of poor maintenance the building is dilapidated. Aisha was a fantastic receptionist always trying her best to solve difficult issues. Cleaning was extremely bad. Breakfast choice was limited. A big Shout out to Ibrahim in the restaurant.
2023 年 12 月に 11 泊滞在

4/10 (不満)

Simeon

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
There’s potential in the hotel
The hotel needs to be closed for serious refurbishment, maintenance is poor cleanliness is poor staff shortages lack of training
2023 年 12 月に 11 泊滞在

6/10 (普通)

D

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
The Metzy Experience
The Metzy Hotel has potential but requires: 1. Capital injection to upgrade facilities and improve the structure generally. 2. Trained and effective management team to support main areas of services 3. Cleaning staff- they are continuously under strain and ill equipped to carry out their work. The location of the hotel is ideal with access to other resorts, businesses and local communities. Isha at the reception desk was vey helpful and professional. She however needs support from management as she takes a lot of customer grief.
2023 年 12 月に 11 泊滞在

6/10 (普通)

Janny Hendrika

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 11 月に 11 泊滞在

10/10 (非常に良い)

Victor

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
My Metzy Residence Hotel Stay
A-metzy-ing! I felt safe and well taken care of at Metzy. The ambiance was great, the staff were friendly and responsive. The meals were decent and the housekeeping did a good job with amazing honesty. The power supply was mostly on and outages lasted only five seconds at most. The internet connectivitty was good. It would be even better if the management fixes the wall of the dining room and positions the breakfast chef outdoors. Keep up the good work Metzy.
2023 年 11 月に 3 泊滞在

8/10 (良い)

Patricia

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Our 4tb stsy
2023 年 11 月に 14 泊滞在

4/10 (不満)

Simon

気になった点 : スタッフとサービス、施設のコンディションと設備
1st impressions the hotel looked nice. But there many renovations going on which should have been completed in the low season & not at the start of the high season.. Breakfast was describe as a buffet, but one always had to ask for milk, bread, rolls, juice & even glasses / cups.. Wi-Fi was a hit & miss. Router kept on disappearing during the day & would return if one queried where it had gone. Swimming Pool looked nice, but unfortunately to much chlorine as it affected the eyes & skin. No real service for those @ the pool for drinks & food - one had to go into the restaurant. Food was expensive. Staff were always friendly & helpful.
2023 年 10 月に 25 泊滞在

6/10 (普通)

Michael

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The best days of this hotel are over, a lot of things broken in the room: power outlet hanging from the wall; nightstand falling apart; light in bathroom very scattered; shower is simply in the full dark, you do not see anything; toilet lid broken; hot water only occassionly with lots of luck; insects/bugs on the floor; dirty and old carpet; etc... Wifi was mostly great for me but only because router was positioned right in front of my room. However router is moved frequently so it happens quite often, that you do not have Wifi at all. You need to be lucky with router location.... Only big towels, nothing for drying your face or hands. During my last 2 days even only 1 towel available at all, which is not sufficient. Daily cleaning did a good job but once they entered the room without asking or knocking while I was still inside, this is a no go. Breakfast very basic as well, not much choice and more English-breakfast-style. Butter, cold milk, glasses, news plates only on request.... But the freshly made omlettes every morning are nice! Staff is friendly and tries its best. Great location, 3 minutes walk to the beach and (beach) bars and restaurants in direct neighborhood.
2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Idrissa

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Hugo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good prices 5min to the beach Friendly staff Overall: Really good
2023 年 10 月に 1 泊滞在

8/10 (良い)

Isatta

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 4 泊滞在

6/10 (普通)

Zaid

カップルで旅行
良かった点 : 清潔度
I like the quiet place and the rooms but the services is not perfect
2023 年 9 月に 1 泊滞在

8/10 (良い)

Antonio

Rainey days in Gambia.
The time spent at the hotel was ok the place is old needs a lot of renovation. The area around the hotel needs a lot of work the rain made it very difficult to go in or out .
2023 年 8 月に 6 泊滞在

6/10 (普通)

Jessica

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Staff was helpful and friendly. Wifi was terrible!!! It was quite noisy as children running about and at the pool. Rooms were clean and would stay here again if they fix the wifi.
2023 年 8 月に 2 泊滞在
Nyingからの返信 (投稿日 : 2023 年 8 月 19 日)
HelloJessica thank you for your review the wifi will be fix it before you come back

6/10 (普通)

Patricia

カップルで旅行
良かった点 : 清潔度
The hotel is satisfactory for the price
2023 年 6 月に 14 泊滞在

10/10 (非常に良い)

Momodou

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staffs are very friendly and helpful. The place is very clean and safe to live.i will recommend it to anyone
2023 年 5 月に 2 泊滞在

8/10 (良い)

Fiona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A good hotel for the money
My second stay at this hotel. Good value for money compared with other hotels in Gambia. Good facilities baring in mind that Gambia is a developing country. Staff happy to help with any issues. Breakfast reasonable but could be a bit more varied. Wifi - not good. The hotel has multiple routers but almost all were not working. Maybe 2 or 3 better ones would be better. When we complained they put a router outside the room again - but took it away the next day.
2023 年 4 月に 15 泊滞在

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent
Amazing
2023 年 4 月に 1 泊滞在

6/10 (普通)

John

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 4 月に 10 泊滞在

10/10 (非常に良い)

Allen

2023 年 4 月に 7 泊滞在

8/10 (良い)

phillip

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Just please work on the internet and hot water
2023 年 3 月に 8 泊滞在

6/10 (普通)

Princess

家族旅行
良かった点 : スタッフとサービス
Pretty hotel the staff are excellent and welcoming.The hotel rooms can be better there are holes in walls need paint cold bathing water and the card you use to enter is the same card used to keep your lights on .Whrn you leave the room all electricity shuts off including the mini fridge so your items spoil whrn u get back.They don’t give wash cloths and expect u to bath with a full towel bring your own
2023 年 3 月に 8 泊滞在

6/10 (普通)

ingrid

カップルで旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Kamers ruim maar verouderd
2023 年 3 月に 4 泊滞在

10/10 (非常に良い)

Ulrika

2023 年 2 月に 3 泊滞在

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 2 月に 1 泊滞在

6/10 (普通)

Mirza

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
An excellent value however property needs more care. Furnishing had dirty spots. We stayed twice within 10 days in two separate rooms and each one had some issues with fixtures, bathroom etc. So a routine proactive maintenance check should be practiced
2023 年 2 月に 2 泊滞在

10/10 (非常に良い)

Wessam

2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 28 泊滞在

10/10 (非常に良い)

Habib

良かった点 : 清潔度
L'établissement est très propre.

4/10 (不満)

KEMIE L

4/10 (不満)

Binta

気になった点 : 清潔度、施設のコンディションと設備
Cleaners have alot of room for improvement

10/10 (非常に良い)

Peter John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything is as good as we expected with have stayed at this hotel before it just needs a little up lift on the refurbishment

8/10 (良い)

kennedy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A very enjoyable stay. Great location.
It was a very beautiful experience. 5 star to Mariama the receptionist for being si efficient, friendly and professional. Only downside is the Internet.
2022 年 12 月に 15 泊滞在

10/10 (非常に良い)

Steven

家族旅行, グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 17 泊滞在

6/10 (普通)

Goedele

カップルで旅行
良かった点 : スタッフとサービス
Very one-sided breakfast. Baked beans, sausages and chicken every day! For Europeans there was only bread, jam and eggs. Staff is very friendly and helpful but you should not have to ask for basic things like towels, soap and pillowcases. It looked like the room was not cleaned before we arrived.
2022 年 12 月に 7 泊滞在

4/10 (不満)

Marc

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nooit meer.
Teleurstellend. Alleen warm water als de zon schijnt. Steeds moeten vragen voor propere handdoeken. Slechts drie parasols, de rest defect. Ontbijt slechts omelet en brood. moesten naar de supermarkt voor wat kaas en salami. Geen bar. Echter goede airco. Goed gelegen op drie minuten van het strand en van Salomon's bar waar Je goed kan eten en drinken.
2022 年 11 月に 14 泊滞在

8/10 (良い)

Richmond

良かった点 : 清潔度
The internet works but not connected across the facility
2022 年 11 月に 1 泊滞在

8/10 (良い)

Sheba-Sobaya Sterling

8/10 (良い)

Jakub

2022 年 10 月に 7 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
There was nothing about this hotel that makes me want to stay there at my next visit to The Gambia.
2021 年 11 月に 12 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2022 年 3 月に 1 泊滞在