I like there was security gate. The cook did outstanding on the food. The cleaner alway provides extra', they alway accommodate. The staff at desk was protest of they guest piracy. My room had a view of lots natural, on last a saw a monkey, lors birds, and butterfly.
Gloria
2024 年 4 月に 12 泊滞在
10/10 (非常に良い)
Donna
グループ旅行
2024 年 3 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff at the property were excellent. Everyone was very friendly, helpful and very accommodating. We ended up staying there nearly 3 weeks and in that time it was comforting to know that staff was concerned for you if you were away from your routine. This was particularly reassuring as we were two senior women travelling without our husbands. We felt very safe.
If there was an issue with anything the issue was addressed in a timely manner. It is clear that the facility is working to improve the quality of its property. Without a doubt I would recommend this property as a great place to stay.
Donna
2024 年 3 月に 6 泊滞在
6/10 (普通)
Margery
2024 年 3 月 8 日
On a whole the staff was welcoming, polite and very professional. Couldn't come to the reasoning for only 1 bottle of water in the room on arrival. Service was slightly slow when requested anything for the room. A few things that needed to be put right, No shower gel in the dispensers, Do not disturb or room cleaning required did not work. Flushing of the toilet jammed but I worked it out before I left so that it the water never kept running all the time in the system. All in all a pretty comfortable stay.
Margery
2024 年 2 月に 7 泊滞在
8/10 (良い)
Helena
グループ旅行
2024 年 1 月 31 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
First 2 days were bad, because a big group in the hotel. Very much noise day and night. Breakfast then was a mess. Room was not ok, no lock, no power etc. The girl of the reception did a good job and give the solution. After those days the breakfast was getting better by the day. The wIters and the cleaning was good.
Helena
2024 年 1 月に 17 泊滞在
8/10 (良い)
Musao Mary
カップルで旅行
2024 年 1 月 27 日
Staff are friendly exceptionally hardworking and enjoying their job
Musao Mary
2024 年 1 月に 14 泊滞在
6/10 (普通)
MAMADOU LAMINE
2024 年 1 月 22 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Room and bed are confortable. But the staff who take care of cleaning and cleanliness do not do their job well, especially in the toilets. More effort will be needed to provide customers with clean towels. The swimming pool is very beautiful
MAMADOU LAMINE
2024 年 1 月に 6 泊滞在
4/10 (不満)
Christiana
家族旅行
2024 年 1 月 3 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel from Hell
Location was good but the access road needs upgrading. The whole building needs refurbishing because of poor maintenance the building is dilapidated. Aisha was a fantastic receptionist always trying her best to solve difficult issues. Cleaning was extremely bad. Breakfast choice was limited. A big Shout out to Ibrahim in the restaurant.
Christiana
2023 年 12 月に 11 泊滞在
4/10 (不満)
Simeon
グループ旅行
2024 年 1 月 3 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
There’s potential in the hotel
The hotel needs to be closed for serious refurbishment, maintenance is poor cleanliness is poor staff shortages lack of training
Simeon
2023 年 12 月に 11 泊滞在
6/10 (普通)
D
家族旅行
2024 年 1 月 3 日
気になった点 : 清潔度、施設のコンディションと設備
The Metzy Experience
The Metzy Hotel has potential but requires:
1. Capital injection to upgrade facilities and improve the structure generally.
2. Trained and effective management team to support main areas of services
3. Cleaning staff- they are continuously under strain and ill equipped to carry out their work.
The location of the hotel is ideal with access to other resorts, businesses and local communities.
Isha at the reception desk was vey helpful and professional. She however needs support from management as she takes a lot of customer grief.