Dear valued guest, We recognize your time is valuable and appreciate the feedback you have provided. Upholding high standards of maintenance and upkeep of our premises is necessary to provide the highest level of satisfaction for our guests. On behalf of the entire team at the Sheraton Senggigi Beach Resort, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. You also brought to my attention that we fell short of meeting your expectations while dining in our hotel's restaurant. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued customer, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, I Made Bintara Sunetra (Front Office Manager)

Dear valued guest, On behalf of the entire hotel team, I want to thank you for sharing about experience staying at Sheraton Senggigi Beach Resort. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, I Made Bintara Sunetra (Front Office Manager)

Dear Valued Guest, We recognize your time is valuable and appreciate the feedback you have provided. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued customer, we appreciate you taking the time to share your feedback.  We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, I MADE BINTARA SUNETRA

Dear Sir or Madam, We would like to say thank you for staying at our resort recently and we are very sorry if you have not been totally satisfied with your experience with us. We wish that in the future you will visit again Lombok and hopefully you will give us another opportunity to better serve you. Warmest regards

Dear Sho, Many thanks for staying with us recently and we are delighted to read your lovely words about your experience with us. We wish that this nice memory will inspire you another visit in the future and you can ensure that we will be always very happy to welcome you back at Sheraton Senggigi Beach Resort. Best Regards, Dominique Duvivier

Dear Sir/Madam, Many thanks for staying with us recently and we are delighted to read your lovely words about your experience with us. We wish that this nice memory will inspire you another visit in the future and you can ensure that we will be always very happy to welcome you back at Sheraton Senggigi Beach Resort. Best Regards, Dominique Duvivier

お客様、 最近私たちと一緒にご滞在いただきありがとうございました。 あなたの評価に基づいて、私たちはあなたが私たちのリゾートで楽しい滞在をしたと考えることができます。 すぐにロンボクを訪れてシェラトン・スンギギでお迎えしてくれることを嬉しく思います。 からだに気をつけてね Dominique Duvivier

親愛なるゲスト、 あなたの最近の訪問に感謝し、私たちはあなたの全体的な経験が楽しいと喜んでいます。 どうやら、あなたの主な満足度源の1つは、朝食時のサービスであり、チームはあなたの賞賛に感謝するでしょう。 シェラトン・スンギギでもう一度あなたをお迎えすることができれば幸いです。 からだに気をつけてね ドミニク・デュヴィヴィエ ゼネラルマネージャー

親愛なるゲスト、 最近、私たちと一緒に滞在していただきありがとうございます、我々はあなたがそんなにあなたの部屋を楽しんでいることを喜んでいます。 私たちは、ロンボク島は旅行の計画にすぐに再びなり、私たちは私たちのリゾートであなたをバック歓迎して喜んでされることを願っています。 からだに気をつけてね Dominique Duvivier General manager

親愛なるゲスト、 最近、私たちと一緒に暮らすために、私たちのリゾートであなたの経験を共有するための多くのおかげで。 我々は期待のあなたのレベルでの経験を提供することに成功していない場合は、あなたの評価とあなたの貴重なコメントに基づいて、我々は申し訳ありません。我々は非常に真剣にすべてのあなたの心配を取り、可能な限りいくつかの是正措置が実施されることを確認してください。 私たちは、あなたが将来再びロンボク島を訪問すると、我々は戻っシェラトンスンギギであなたを歓迎して喜んでされることを願っています。 からだに気をつけてね ドミニク・デュヴィヴィエ ゼネラルマネージャー

親愛なるゲスト、 最近、私たちと一緒に暮らすために、私たちのリゾートであなたの経験を共有するための多くのおかげで。 あなたの評価とあなたの貴重なコメントに基づいて、私たちは楽しい滞在をご提供しているに満足しています。 私たちは、あなたが将来再びロンボク島を訪問すると、我々は戻っシェラトンスンギギであなたを歓迎して喜んでされることを願っています。 からだに気をつけてね ドミニク・デュヴィヴィエ ゼネラルマネージャー

親愛なるお客様 最近ロンボク島を訪問しながら、またのための私達と滞在のための多くのおかげで私たちとのオンラインゲストエクスペディアのアンケートを経由してあなたの経験を共有するための時間をとりました。 あなたの評価に基づいて、我々は我々のリゾートで楽しい滞在をご提供してきたことを喜んであり、私たちは私たちのビュッフェ式朝食があなたの満足に貢献してきたことを喜んでいます。 もう一度、私たちと一緒に暮らすためにあなたに非常に感謝し、我々は近い将来、シェラトンスンギギで再びあなたをバック歓迎する喜びしていることを望みます。 からだに気をつけてね ドミニク・デュヴィヴィエ ゼネラルマネージャー

親愛なるお客様 最近、私たちと一緒に暮らすためにもに感謝は、オンラインのゲストをエクスペディアでアンケートを経由して私たちのリゾートで私達とあなたの経験を共有するための時間をとりました。 あなたの評価に基づいて、我々は我々のリゾートで楽しい滞在をご提供してきたことを喜んであり、私たちは私たちのスタッフは良いサービスをご提供していることを願っています。 もう一度、私たちと一緒に暮らすためにあなたに非常に感謝し、我々は近い将来、シェラトンスンギギで再びあなたをバック歓迎する喜びしていることを望みます。 からだに気をつけてね ドミニク・デュヴィヴィエ ゼネラルマネージャー

Dear Corrine, thank you for taking the time to share your experience staying at Sheraton Senggigi Beach Resort. We are pleased to know that you enjoyed staying with us. Your overall positive rating and kind comment about our resort are much appreciated. We hope we will have the pleasure of welcoming you back in the future. Please do contact us directly when you wish to return, so that we may personally look after your visit. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear SANGMOO, thank you for taking the time out of your day to write such a thorough review about your recent stay with us and please allow us to respond in English as Korean is not in our language repertoire. We’re happy that you had a pleasant stay with us, especially with our landscapes that you’re able to enjoy. However, while we wish you had better experience with us, we appreciate your comments about the insects and apologize for your inconvenience. We’ve shared your feedback with the team, and will certainly use this to improve. Once again, thank you for your valuable review. We hope to serve you whenever your travels bring you back to Senggigi. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear ahleongsan,Thank you very much for your candid review following your stay with us.It’s certainly our pleasure to have you returning to our resort after a long absence. We’re really happy to know that you enjoyed our iconic swimming pool, turtle hatchery and cat sanctuary, as well as our restaurants with those fantastic foods. These are several aspects that we’re really proud of having, and we’re delighted that they’re able to complete your stay with us.It’s correct that our resort is old, and we regret to know that it didn’t meet your expectations. We’re sorry for the challenges in the room you experienced. We’ve addressed the matters with the appropriate team to improve.Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Lombok.Best regards,I Made Bintara SunetraRoom Division Manager

Dear Jussi,Thank you very much for your review following your stay with us and please allow us to respond in English as Swedish is not in our language repertoire.First of all, we’re happy to read your remarks about our resort, knowing that our resort was able to make your stay more pleasant. From our great pool, magical breakfast and fantastic staff service, we couldn’t be more pleased to read each remark from your stay.We strive to provide the best experience for our guests, and we do listen to each of our guests’ comments. It’s correct that our bathrooms are old, but we have received positive feedbacks on our good maintenance to have the current condition. We understand that this is your opinion, so we regret if it didn’t meet your expectations.Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Lombok.Best regards,I Made Bintara SunetraRoom Division Manager

Dear Johannes, thank you for taking the time to share your experience staying at Sheraton Senggigi Beach Resort and please allow us to respond in English as Dutch is not in our language repertoire. We are pleased to know that you enjoyed our resort. Your overall positive rating and kind comment about our property are much appreciated. We hope we will have the pleasure of welcoming you back in the future. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear Gabriela, thank you for taking the time out of your day to write such a thorough review about your recent stay at Sheraton Senggigi Beach Resort. We’re glad to know that you enjoyed staying with us, especially with the service from our staff that you're able to experience. We look forward to welcoming you back for another memorable stay in Senggigi. Please do contact us directly when you wish to return, so that we may personally look after your visit. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear Angela, thank you for taking the time to share your experience staying at Sheraton Senggigi Beach Resort. We are pleased to know that you enjoyed your stay with us. We hope we will have the pleasure of welcoming you back in the future. Once again, many thanks. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear Anne Lilli, thank you for taking the time out of your day to write such a thorough review about your recent stay with us and please allow us to respond in English as Danish is not in our language repertoire. While we wish you had a better experience with us, it’s feedback like this that we learn from and use to improve. We’ve done evaluation on the issues you mentioned here and shared your comments with our associates for improvement opportunities in the future. Once again, thank you for your valuable review. We hope to serve you whenever your travels bring you back to Senggigi. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear Sandra, thank you for the review upon your stay at Sheraton Senggigi Beach Resort. We’re so glad after reading each of your comments about staying with us. Your overall positive feedback is certainly very much appreciated. Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Senggigi. Best regards, I Made Bintara Sunetra - Room Division Manager