Schloss Thun

Worse hotel that we have been in the last five years, terrible hotel, no air conditioning, we had to "sleep" in a 28 degrees room temperature, of course, we couldn't sleep. We stayed in room 417, terrible bed, not clean, bed was damaged, mildew in the bathroom, damaged shower support, elevator in terrible conditions, main entrance dirt and tired. To make the situation worse, my wife was bite for insects on her face and body, what we suspect to be a bed bug. We definitely do not recommend this place at all. In the pictures it looks great but the reality is the opposite. Management did not respond our emails complaining about the hotel, what for us mean a very poor management and no respect for the guests, this poor management is an exception to the beautiful and cordial people of Swiss. Unfortunately we have another reservation for two nights, and we are trying to cancel it without charger, but as I mentioned before, the management doesn't answer our emails. We definitely will not stay there again, we may lose our money, but our health is more important. Good luck to you if you decide to stay at this place.

We travel a lot but we have never seen such a nice staff anywhere. Shayan is a sweetheart and extremely nice and helpful. My son was sick and one of staff went out of her way to make kitchen make a soup for him. You don’t see these kind of stuff often. Thank you to all the staff.!