I booked this space for a bachelorette weekend over a year ago. Several weeks before my stay, I messaged the property company to add 4 hour early check in and late checkout onto my reservation, to which I received a reply that it was being added.
With 12 girls flying in from around the country, I confirmed on my way to the house that we would still be able to check in 4 hours early like I had booked. They told me they didn't have a record of me booking that until I showed them screenshots of my messages with them and they just replied curtly that it was a mix up and oh well, sorry and there was nothing they could. 12 girls scheduled their travel plans around this early check in but we were stranded for 4 hours with nowhere to put our bags. They would not offer us a place to put our storage nor would they cover storage at a luggage storage facility they mentioned. They still charged me for late checkout and only gave me a $50 discount for all the trouble. It was horrible customer service and acted like I was the one inconveniencing them.
During our late checkout, we made the mistake of locking the front door BEFORE our scheduled checkout time and the door code was remotely changed, locking my phone inside the house.
One girl left a dress behind and they offered to ship it for the cost of shipping (great, of course, happy to pay that) but also an extra $35 fee on top of that.
The wifi password they supplied was wrong, the tv audio was busted so it couldn't be turned on high volume without static and the dryer wouldn't turn on.
Despite the issues, the house was nice and great for what we needed. The property management company is just simply the worst customer service experience I've had.
