2/10 (非常に不満)
Neil
2026 年 2 月 18 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
What didn’t go well? Maybe it was the fact that I had booked for 7 nights which could have lead to several months all depending on the stay. I had a 5 hour drive and wasn’t able to leave until midafternoon.The Email confirmation said check starts at 11:00 am and ends at 7:00pm . I got to the property at 6:45pm. Office door was locked but I hear talking. I call the number on the door and maintenance answered and said he be right there. He shows up and goes in the private entrance and comes back out and says the manager will let me in the entrance. I go around and she shuts the door and I knock and she opens and says we canceled your booking because you arrived too late. I say it’s 6:50 to sign says 7:00 and she slams the door in my face. I call Expedia and they do nothing and I lose the initial security deposit and sleep in my truck. I have never been treated so rudely by both the property management and Expedia customer service. I’ll never use either again.
Neil
2026 年 2 月に 7 泊滞在