Absolutely a terrible place and despite the great review score by past customers, regret booking here. Our check in was 3pm and we arrived even closer to 4pm only to find a back log of 3 families disappointed and upset that their accommodations were not ready and to come back an hour and a half later citing staff shortages for the cleaners and reception not showing up to work that day. I was told the same thing so came back after 7pm and still had to wait a bit. Finally was given a room only to find it damp, musty and smelly with a rear sliding door that was broken and would not lock securely. Totally unacceptable! Demanded a full refund and cancelation which the new, first day manager thankfully agreed to but like the others, our vacation time had been terribly affected and cut way too short. One customer said he had been going there since '95 and always had a a great time but was so upset at what it has become. Change in management or ownership? Not sure, but we were all left with a very poor experience and impression of this Super 8 at Port Elgin. Absolutely not recommended. Despite the great location (within 5 minutes of most attractions) , going somewhere else would be the best advice.