The staff are excellent and friendly. I hsce acressibilty issues and theyvwere very helpful. The King size River View Room 422 was a nicely appointed, large room, but the bed was too soft for my back issues. There was a river view in room 422, technically, but it is a very limited view in a very small single windiw with a bright spotlight shining up directly into the window, which erased the evening river view completely. The hotel has other rooms with a much better river view experience.