Dirty covers on the beds , dirty walls , hot tub was old and outdated and dirty . Me and husband stayed there we had one towel to shared ask for another was hesitant to give to us . Had to ask for toilet paper or else they wouldn’t restock the room . AC was Struggling to work. Owners didn’t care to solve any issue regarding room. No help at all . Only good thing was it’s location . Perfect location close to restaurants and shops .
Alvaro
2022 年 10 月に 2 泊滞在
4/10 (不満)
thierry
2022 年 10 月 22 日
気になった点 : 清潔度、スタッフとサービス
Dommage car il y a une superbe vue
Tout d’abord l’accueil est peu aimable. Encore plus quelques heures plus tard quand j’ai demandé le wifi et le mot de passe. Il s’est énervé car je ne comprenais pas en raison de son accent. Cette personne ´a rien à faire au contact des clients. De plus la propreté laisse à désirer notamment dans la douche et le jacuzzi.
thierry
2022 年 10 月に 1 泊滞在
4/10 (不満)
Bianca
2022 年 8 月 22 日
良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Disappointing accommodation
This stay was not worth the money. We decided to take a chance despite the negative reviews and we quickly saw these reviews were justified. It was impossible to find the hotel and the check in process was a nightmare. We had to find some random restaurant where we left our luggage until someone could take us to a different spot where the room was. It’s advertised as caldera view but we couldn’t actually see the caldera from our room or immediate area. The hot tub that we paid for was not even a hot tub at all. Disappointing place especially for $400 a night