ロビー

ザ スノーパイン ロッジの口コミ

4 out of 5
ザ スノーパイン ロッジ
10420 Little Cottonwood Canyon Road, Sandy, UT

口コミ

9.0

とても素晴らしい

評価 10 - 152 件の口コミ中 113 件が非常に良い" "
評価 8 - 152 件の口コミ中 17 件が良い" "
評価 6 - 152 件の口コミ中 10 件が普通" "
評価 4 - 152 件の口コミ中 8 件が不満" "
評価 2 - 152 件の口コミ中 4 件が非常に不満" "

9.6/10

清潔度

9.0/10

スタッフとサービス

9.0/10

設備とサービス

9.2/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Abigail

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved it here, well well done property and great staff
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Abigail,It's wonderful to hear that your experience with our property and our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us at Snowpine Lodge.

8/10 (良い)

Bruce

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Elisa

2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

david

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was great, they thought of everything when they built the new snowpine lodge even fresh cookies after your day of skiing I’m going back
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear David,We're thrilled you had such a wonderful experience at Snowpine Lodge! It's fantastic to know that our team went above and beyond to make your stay memorable, from their thoughtful service to the delightful fresh cookies awaiting you after a day on the slopes. We can't wait to welcome you back for another fantastic skiing getaway!

10/10 (非常に良い)

Thomas、Hoboken

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

jennifer

2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel and spa in a fabulous location
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Michael,Thank you for choosing Snowpine Lodge and sharing your delightful, five-star review. We are thrilled we were everything you needed for a perfect getaway and look forward to welcoming you back again soon.

8/10 (良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the wifi was very poor. the snow was very good. food and especially service was excellent.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Andrew,We're so happy to know that you enjoyed your time with us overall and that our tasty food, as well as our team's attentive service, impressed you during your visit. Your feedback regarding the Wi-Fi will be kept in mind for the future and we hope to see you again soon.

6/10 (普通)

Nick

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
I stayed at Snowpine to Ski Alta for 4 days in 2024. On the plus side, it's an amazing location right on the slopes. The facility was beautiful and modern and very tastefully designed. The ski storage and locker area is a huge convenience and the hot tub/pool is a great way to unwind after the ski day. You pay extra if you want to use the spa tubs. My room was very clean and modern. On the negative side, my room was located right below the kitchen (room D2) so every morning at 6AM and from appx 9PM-12AM at night, I not only heard, but felt the noise and vibrations. I used a white noise machine and earplugs and still was woken up and/or disturbed. I called the desk to complain and was told that it would stop. No offer to move me or otherwise rectify. My nightly rate was $1,300 which did not include another ~$200 a night for taxes, fees and other miscellany. For $1,500 a night for a 1 bedroom, I'd expect a bit more. Which brings me to the staff. I didn't get the sense that they were professionals with experience in hospitality, with the exception of the bellman--who were great. I'm not expecting grovelling or subservience, but at least some level of customer-centricity would be an improvement. I ate in the restaurant once for dinner and had breakfast there 2 times--it's a good buffet. I also ate at the bar. The food and service was decent at both, but again, some of the staff didn't appear to have much service experience and were a bit apathetic.
2024 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Nick,Thank you for taking a moment to share your honest thoughts. We're pleased to note that our excellent location suited your needs well, and we appreciate you mentioning our great amenities, delicious offerings, and impeccable accommodations. That said, your feedback about noise is understood, and we'll be sure to share it with our team to determine ways of improving in this respect. The next time you join us, simply let us know at check-in that you would like to avoid certain areas of the hotel, and we will do our best to make that happen. Additionally, please know for further reference that when reservations are made through third-party sites, taxes and fees are not typically included in the listed rate. It was a pleasure having you as our guest recently, and we hope to welcome you back in the future for a seamless visit that reflects our true spirit of hospitality!

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ski in/ski out, recently remodeled. Rooms were large, ample storage for ski gear, good bar food, great restaurant. The ski lockers had boot and glove driers in them too!! Big cookies out at the end of each day.
2024 年 1 月に 8 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Robert,Thank you for choosing Snowpine Lodge and for sharing such a delightful review. We are thrilled you had everything you needed for the perfect ski getaway. Your kind words about our wonderful amenities, great food, and prime location will be shared with the team. We look forward to welcoming you back again someday.

10/10 (非常に良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Diarmuid

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Great place
2024 年 1 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Diarmuid,Thank you for sharing your short, yet delightful review. It was a pleasure to welcome you to Snowpine Lodge, and we are thrilled you enjoyed your stay. Please come see us again soon.

2/10 (非常に不満)

Diksha

気になった点 : スタッフとサービス
2024 年 1 月に 2 泊滞在

8/10 (良い)

Erin

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

James

2024 年 1 月に 2 泊滞在

2/10 (非常に不満)

KATHRYN

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
I have come tonthis property 5 years and each year it gets worse. The location is phenomenal. Staff is uneducated or downright rude. They do not care when you tell them what is occurring. Housekeeping is a joke. Room is dirty every day. But everything is expensive.
2023 年 12 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Kathryn, We regret to hear about your recent experience. Your concerns are taken seriously, and we assure you that our team is working diligently to address them. We value your loyalty and hope for the opportunity to make it up to you in the future.

4/10 (不満)

Chase

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
We regretted staying at Snowpine. The surroundings are amazing and the place is beautiful but we got no sleep and the staff have been unresponsive to our feedback. The room we stayed in made an abrupt noise every time the heat came on leading us to wake up every twenty minutes. When we informed the front desk the next morning, two different employees didn't seem to care. We emailed them and then followed up with a phone call. Despite our best efforts to communicate our discontent, they have done nothing to reach out. I understand that maintenence is an ongoing challenge and that these experiences will happen from time to time but to have no sleep all night and then get the cold shoulder, makes this place hardly worth a budget hotel. The last thing anyone wants is to book an expensive staycation and then just wish they had slept in their own bed. I recommend staying elsewhere.
General Managerからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Chase,Thank you for taking a moment to review your recent visit. While we are pleased to know how much you enjoyed our idyllic setting, we regret that you were not satisfied with your stay. Please accept our apologies for any disappointment regarding how your concerns were handled. Rest assured, we will discuss your comments as they will help us make effective changes. We'd be very grateful for the opportunity to change your perceptions on a future stay.

10/10 (非常に良い)

Courtney

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful lodge! Simple, convenient and really beautiful The dining options were fun, facilities lovely
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Courtney,Thanks so much for your glowing review of Snowpine Lodge. We're delighted to hear you enjoyed your stay, and we appreciate your kind compliments about our property and dining options. It would be wonderful to welcome you back soon!

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property in a beautiful area. Easy ski in and out. Excellent service. Will return.
2023 年 12 月に 2 泊滞在
Ginnymarieからの返信 (投稿日 : 2023 年 12 月 7 日)
Thank you Joseph!!Our Team enjoyed hosting you! More snow on the way for a beautiful holiday season. We look forward to seeing you in the near future.Warm regards,

10/10 (非常に良い)

adi、inglewood

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Lode was very nice. They had a game room that my son and I enjoyed. Different lounges on each floor allowed you to rest and look at the view. Nicely Decorated, friendly staff. Very close to Alta, and not far from Snowbird. Would stay again. There is no village to walk around in the area.
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Adi,It was a pleasure to welcome you as our guest, and we’re elated that you and your son thoroughly enjoyed your stay with us. We appreciate you shining the spotlight on our excellent amenities, hospitable team, and great proximity to Alta and Snowbird. Thank you for your review, and we look forward to your return.

10/10 (非常に良い)

amanda

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ski in/ski out family spot!
This place was phenomenal!!!!! Can. Not. Wait. To go back! The staff went above and beyond!!!!! The place is so great! The arcade room and movie theater were over the top awesome! We didn’t want to leave!!!!!!
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Amanda,Thank you for your enthusiastic review! We're delighted that your family had a phenomenal experience at Snowpine Lodge. It's wonderful that our team's efforts exceeded your expectations and that our arcade room and movie theater added fun to your stay. Your eagerness to return is the highest compliment for us, and we can't wait to welcome you back for more unforgettable moments!

6/10 (普通)

Devon

良かった点 : 清潔度
気になった点 : スタッフとサービス
2023 年 10 月に 3 泊滞在

10/10 (非常に良い)

Karen、Humboldt

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wow what a great hotel. The drive up was interesting with some great views. The room was a nice size and had a great view. The staff was wonderful and the food they served was very nice. Sadly there was no snow but we still enjoyed it very much.
General Managerからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Karen,Thank you for the outstanding review of your recent stay at Snowpine Lodge. We're glad you had a fantastic time with us. Our beautiful facility, gorgeous views, spacious accommodations, and exceptional staff are among the many reasons our guests choose us when visiting Alta and the Wasatch Mountains. It would be our pleasure to host you again when the snow begins to fall, so come back soon!

10/10 (非常に良い)

Christy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

ADRIAN

良かった点 : 設備とサービス
The view
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

Tiffany

2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Kelli、Billings

2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Eugene

良かった点 : 清潔度、施設のコンディションと設備
2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Daniel、Philadelphia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of the best hotel stays I’ve ever had. Truly, the photos and the listing does not do this place justice. Beautiful part of Utah all around you, and a thoughtfully designed lodge hotel - what else can you ask for?!
2023 年 8 月に 3 泊滞在

8/10 (良い)

Crickett

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beautiful location and property! Staff appeared overwhelmed and therefore wasn't very friendly or accommodating. Property fully loaded with many hang out zones.
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Randall

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

Louise、California City

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful mountain area. Room was large and very comfortable. Lovely view of the mountain while dining at Swens on this propery. Staff were very friendly.
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Gina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

Stacie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was outstanding!
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Christian

2023 年 4 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2023 年 4 月に 2 泊滞在

10/10 (非常に良い)

Julie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gorgeous hotel
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Amir

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 3 泊滞在

4/10 (不満)

Kayla

良かった点 : 清潔度
気になった点 : スタッフとサービス
2023 年 3 月に 1 泊滞在

8/10 (良い)

Lorraine

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

8/10 (良い)

Kyle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 3 泊滞在

10/10 (非常に良い)

Beth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
fantastic property in a great location. Friendly staff too
2023 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 3 月 6 日)
Dear Beth,Our goal is to impress everyone who stays at Snowpine Lodge, so we're happy to hear that was the case with you! It's great to know that our convenient location and friendly staff helped make your visit memorable. If your adventures bring you back to town, please come see us again.

8/10 (良い)

Lorraine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 2 月に 1 泊滞在

4/10 (不満)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Beautiful property,however room F5 had constant foghorn noise creating two sleepless nights.When told to front desk, no resolution,did not even have earplugs on premises
2023 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 2 月 20 日)
Dear John,The issues you raise are important to us. While we're glad our beautiful property impressed you, we apologize for any concerns about ambient noise and for any difficulty getting it addressed. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.

10/10 (非常に良い)

Kimberley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great boutique hotel right on the mountain. Amenities make the experience. Great staff. When the thermostat didn’t work in our room they moved us right away to another room. Great shuttle service.
General Managerからの返信 (投稿日 : 2022 年 12 月 31 日)
Dear Kimberley,Thank you for being our valued guest at Snowpine Lodge. We're glad you appreciated our dependable shuttle service, and it was our pleasure to solve the problem you encountered during your stay. We are grateful for your review, and we hope you will join us again soon!

10/10 (非常に良い)

Stan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great spot
Amazing hotel and recently renovated. Ski in and out, staff amazing and we loved it. This is not the four seasons but a great spot to ski. Don’t go for luxury, but have a blast if you love to ski.
2022 年 12 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2022 年 12 月 29 日)
Dear Stan,We can't thank you enough for choosing Snowpine Lodge! Our caring team members, modern accommodations, and easy ski-in/out access make us the perfect choice for a winter getaway in the snow, and we're so happy you had a great time. Hopefully, you'll be back soon!

10/10 (非常に良い)

Toni

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was very friendly! Tom was exceptional!
2022 年 10 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2022 年 10 月 13 日)
Dear Toni,Our amazing staff works hard to ensure all our guests feel welcome and will be glad you appreciated their exceptional service. Thank you for the lovely review! Please come stay at Snowpine Lodge again soon.

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 1 泊滞在