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Ciqala Suites Hotel

4.0 star property
Guests sip cocktails at the rooftop infinity pool while others enjoy ocean-view dining at this beachside retreat where relaxation meets adventure

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CIQALA Luxury Suites near Condado Beach offers a peaceful getaway with a rooftop terrace, poolside bar, Caribbean cuisine at SP Floor Lounge, free breakfast, and an outdoor pool with sun loungers. Multilingual staff assists with tours to nearby attractions.
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, memory foam beds, minibar, in-room safe

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(7 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Refrigerator
HDTV
Premium bedding
Memory foam bed
Blackout drapes/curtains
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Bathroom | Free toiletries, hair dryer, bathrobes, towels

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
HDTV
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | Premium bedding, memory foam beds, minibar, in-room safe

Studio Suite, 1 Queen Bed

7.6 out of 10
Good
(15 reviews)

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
HDTV
Premium bedding
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for The Signature Suite

The Signature Suite | Premium bedding, memory foam beds, minibar, in-room safe

The Signature Suite

8.2 out of 10
Very good
(10 reviews)

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
HDTV
  • 74 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Presidential Suite

Presidential Suite | Premium bedding, memory foam beds, minibar, in-room safe

Presidential Suite

8.0 out of 10
Very good
(7 reviews)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized refrigerator/freezer
HDTV
  • 158 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About the neighborhood

Located in Santurce, a neighborhood in San Juan, Ciqala Suites Hotel is in the entertainment district and near the beach. While the natural beauty of Condado Beach and Escambron Beach can be enjoyed by anyone, those looking for an activity can check out Port of San Juan. Centro de Bellas Artes Luis A. Ferre and Pablo Casals Museum are also worth visiting. Visit our San Juan travel guide
Map
00908, San Juan, 752 Manuel Fernandez Juncos Ave

What's nearby

  • Condado Beach which includes general coastal views and a coastal town
    Condado Beach
    20 min walk - 1.7 km
  • Sheraton Casino
    9 min walk - 0.8 km
  • Puerto Rico Convention Center
    11 min walk - 0.9 km
  • Distrito T-Mobile
    12 min walk - 1.0 km
  • Pan American Pier
    17 min walk - 1.4 km

Getting around

  • Hato Rey Station
    4 min drive
  • Luis Munoz Marin Intl. Airport (SJU)
    21 min drive

Restaurants

  • Éter Rooftop & Lounge
  • Gustos Coffee Co.
    9 min walk
  • Machete
    7 min walk
  • Pizza e Birra
    8 min walk
  • Los Pinos Cafe
    7 min walk

About this property

Ciqala Suites Hotel

Upscale hotel near Puerto Rico Convention Center
Close to Condado Beach and Pan American Pier, Ciqala Suites Hotel provides free cooked-to-order breakfast, a poolside bar, and a rooftop terrace. The on-site Caribbean cuisine restaurant, Our SP Floor Lounge, features ocean views and al fresco dining. In addition to a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • Luggage storage, beach towels, and multilingual staff
  • Smoke-free premises, an elevator, and a front-desk safe
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All guestrooms are individually furnished, and boast comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Free toiletries and hair dryers
  • HDTVs with cable channels
  • Microwaves, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free covered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Our SP Floor Lounge

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200.00 per accommodation, per stay
  • Service fee: 20 percent

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property is professionally cleaned

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

CIQALA
CIQALA Luxury
CIQALA Luxury Suites
CIQALA Luxury Suites Condo
CIQALA Luxury Suites Condo San Juan
CIQALA Luxury Suites San Juan
CIQALA Suites
Ciqala Hotel San Juan
CIQALA Luxury Suites
Ciqala Suites Hotel Hotel
Ciqala Suites Hotel San Juan
Ciqala Suites Hotel Hotel San Juan

Frequently asked questions

Does Ciqala Suites Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–7:00 PM.

Is Ciqala Suites Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Ciqala Suites Hotel?

Check-in start time: 4:00 PM; Check-in end time: 6:00 AM. After-hours check-in is not available.

What time is check-out at Ciqala Suites Hotel?

Check-out is at 11 AM.

Where is Ciqala Suites Hotel located?

Located in Santurce, this hotel is within a 10-minute walk of Conservatory of Music of Puerto Rico and Sheraton Casino. Puerto Rico Convention Center and Pan American Pier are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ciqala Suites Hotel Reviews

8.0

Very Good

8.4

Cleanliness

8.0

Location

8.8

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 505 out of 1006 reviews
Rating 8 - Good. 216 out of 1006 reviews
Rating 6 - Okay. 109 out of 1006 reviews
Rating 4 - Poor. 73 out of 1006 reviews
Rating 2 - Terrible. 103 out of 1006 reviews

Reviews

8/10 Good

Royce

Liked: Cleanliness, amenities, property conditions & facilities
room very nice and clean, staff good, breakfast in bed!
Stayed 6 nights in Feb 2026

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff very friendly
Stayed 1 night in Jan 2026

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Everyone there was friendly I love it I will definitely goes bag
Stayed 1 night in Jan 2026

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
The is very helpful and friendly
Stayed 2 nights in Jan 2026

8/10 Good

Aditya

Liked: Cleanliness, amenities
Very spacious presidential suite, hotel was located in decent and quiet location. Staff was super courteous and helpful. I would deduct one star for the cockroaches in the kitchen area.
Stayed 4 nights in Jan 2026

10/10 Excellent

Yvette

Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for three nights and we had an amazing experience. We stayed in the Presidential Suite and our room was beautiful. The staff here were so kind and helpful, rooftop restaurant was amazing. The hotel offered a shuttle to the beach and made to order breakfast every day. We would definitely stay here again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Drexel

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff was very courteous.
Stayed 1 night in Nov 2025

10/10 Excellent

Robbie

Liked: Cleanliness, amenities, property conditions & facilities
Amazing room, friendly staff, great location. Thank you
Stayed 1 night in Oct 2025

10/10 Excellent

Scott M

Liked: Cleanliness, amenities, property conditions & facilities
Very nice experience. Staff knowledgeable and helpful. Roof top bar/restaurant was a nice experience. The daily complementary room service breakfast was an unexpected bonus.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located to everything we wanted to do, had complimentary breakfast delivered every morning and parking was easily accessible.
Stayed 3 nights in Jul 2025

10/10 Excellent

Praba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean with good housekeeping every day. The staff is very friendly, professional and knowledgeable. The area was pretty safe as well as accessible to nearby dining spots and beaches by walk. Liked how the guests can spend some time at the rooftop even if we weren’t dining. The only complaint was with the breakfast. Day 1 we had to skip breakfast in the room because it wasn’t delivered even after the 1 hour slot passed. The juices were just average. Pancakes were burnt one day.
Stayed 5 nights in Dec 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
I just spend on night here but everything from check in to the complimentary breakfast has bean excellent. I would stay here again and gladly recommend for anyone to stay here.
Stayed 1 night in Jul 2025

10/10 Excellent

SeDeris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a hidden gem, rooftop restaurant/pool was the highlight of the stay, staff was amazing, will come back time
Stayed 5 nights in May 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel with great amenities. Room was super spacious with a kitchenette and spa bathtub that my enjoyed a lot. Will stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Susann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great big room. Friendly personnel. Great and secure location.
Stayed 4 nights in Aug 2025

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two AC units kept the room nice and cool. Staff was able to provide pack-and-play for our baby. Thanks!
Stayed 3 nights in Oct 2025

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

Teresa Jesus Mora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and welcoming place, close to all atractions and point of interest. We were upgraded to VIP, exelent beautiful place, exelent view, all accomotations and comfort included.
Stayed 3 nights in Jun 2025

10/10 Excellent

Emily Diaz

Liked: Cleanliness, amenities, property conditions & facilities
It is an excellent spot for short stays or getaways. Very nice, and clean.
Stayed 2 nights in May 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty, clean good service great food
Stayed 1 night in Mar 2025

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities
The property was easy to find and the people at the front desk were friendly and super helpful.
Stayed 4 nights in Feb 2025

6/10 Okay

Alyssa

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was good, cleaning was spotless however the bidet was broke (from the mainland we don’t use it) however because it’s broke my kids tried it and it flooded the bathroom, couldn’t be the first time due to the visible water damage on the door. The place is severely over sold, the pool is tiny. Not big enough for a family to swim, kids yes, adults no. It’s also really hard to park, the ramp is small and Parking spots are limited, and TINY AS IN CANT OPEN UR DOORS. Dogs barking constantly upstairs Got a call at midnight asking to move OUR CAR CAUSE SOMEONE IN A TRUCK DECIDED TO TRY AND PARK. Cleaning staff was amazing. Food was EXPENSIVE, cheaper to DoorDash and same quality. It’s not that bad just needs to inform everyone of the actual quality of what they are getting.
Stayed 5 nights in Jan 2026

10/10 Excellent

EDWIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised with the hotel, from the time I parked, to check in and the room. The staff was very friendly and professional. The room was spacious and the breakfast could not be better. Breakfast was ordered the evening before via a link and delivered to the room, every morning, hot and delicious. Never had a problem with the parking. Highly recommended. Looking forward to a next visit. Keep up the good work.
Stayed 4 nights in Oct 2025

10/10 Excellent

Nelida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and staff.
Stayed 2 nights in Jun 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at this hotel. Very friendly staff and clean, spacious rooms. Would definitely stay here again.
Stayed 4 nights in Aug 2024