We used to stay in this property before , and the reason to rebooking was because we had before a complete experience
This time we didn’t have a good experience at all; we requested two room with panoramic views , and we had a parking view (room 136) , horrible view ; cars parking instead of Tuscany landscaping…. We didn’t have our room cleaned properly the next day- didn’t give us new towels or remplace more shampoo etx … they left our dirty tray of dishes form dinner there etx … walls dirty , the property looks very old now , it’s not fresh as before …
We complain about the bad service of our room and for the parking view and they basically didn’t do anything to compensate or to offer another room with view (we requested by written and they answers us confirming it …)