4/10 (不満)
Julieta
カップルで旅行
2025 年 8 月 11 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
First and foremost, I was not informed at the time of booking that the hotel was undergoing construction. This lack of transparency was extremely frustrating, as it impacted multiple aspects of my stay. The pool, elevator, and gym were all unavailable, which was especially inconvenient as these amenities were part of why I chose your hotel in the first place.
Additionally, construction machinery was parked dangerously close to guest vehicles in the lot, creating a tight and potentially hazardous situation. It made parking and accessing my car unnecessarily difficult. Inside the room, the bathroom light repeatedly turned off while in use, which was both annoying and unsafe.
Overall, my experience did not match the standards I expect from a reputable hotel. I hope you take this feedback seriously and consider providing clearer communication on your website regarding construction, along with ensuring that guest safety and comfort are maintained during such periods.
Lastly my key stopped working at 11am when my Expedia booking stated 12pm checkout.
Julieta
2025 年 8 月に 2 泊滞在
