2/10 Terrible
Jason
Traveled with family and small children
Mar 30, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
We had a very disappointing stay. The room was falsely advertised as a 1 bedroom suite. When we got in the room, it was a studio suite. Therefore, I assumed we were given the wrong room. When speaking with the front desk staff, I was told that they have no one bedroom suites. For that reason alone, we will not be coming back nor recommending this hotel. Unfortunately, we had an even worse issue with our room. During our two night stay each night between around 10:30pm and 7am, there was a knocking sound coming from the ceiling. At first, I thought it was someone annoyingly banging a stick of some sort. Since it went on all night and there was sort of a pattern, I realized it could not have been coming from the actions of a person. Approximately, every 20 minutes, the knocking would continue for about 10-20 seconds. This made it difficult for my wife and I to fall asleep and woke us up throughtout the night. After the first night, I addressed it to the staff member, who all very nice, had no solution. The issue was kind of brushed off and the staff member said they would have someone look into it after our stay. We are exhausted from our stay and would not recommend staying there. Very disappointed!!
Jason
Stayed 2 nights in Mar 2024