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ベストウェスタン プラス アローヘッド ホテルの口コミ

2.5 out of 5
ベストウェスタン プラス アローヘッド ホテル
250 N 9th Street, Colton, CA

口コミ

8.4

とても良い

評価 10 - 1003 件の口コミ中 540 件が非常に良い" "
評価 8 - 1003 件の口コミ中 249 件が良い" "
評価 6 - 1003 件の口コミ中 78 件が普通" "
評価 4 - 1003 件の口コミ中 64 件が不満" "
評価 2 - 1003 件の口コミ中 72 件が非常に不満" "

8.6/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.4/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

8/10 (良い)

KAZUNOBU

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
快適なホテルです。
フロントの女の人がすごくフレンドリーで親切でした。部屋も静かで過ごしやすいです。
2019 年 1 月に 1 泊滞在

8/10 (良い)

Yvonne

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Yvonne, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Gustavo

良かった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Gustavo, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

ADAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Adan, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

8/10 (良い)

Eleazar、Santa Rosa

良かった点 : 清潔度
2024 年 5 月に 3 泊滞在
Eleazarからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Eleazar, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Gary L.、Evans

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
To start, if it wasn't for Heather at the front desk, this would be a 4 star experience. There are many things to point out, but because she was so attentive and helpful, they were easy to over look. I would encourage whomever is in charge to acknowledge her, she is a superior employee and an asset to your establishment.
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Gary, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

María Fernanda

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Juan

良かった点 : 清潔度、スタッフとサービス
Nice place
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Juan, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

8/10 (良い)

Jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Jose, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

2/10 (非常に不満)

Crystal

2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Crystal, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

8/10 (良い)

Johnny

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The breakfast had no flavor potato’s were bland
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Johnny, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

2/10 (非常に不満)

Jessica

小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Bed bugs
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Jessica, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Michael, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

8/10 (良い)

Elena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like that it was near to the events I attended
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Elena, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

8/10 (良い)

Abel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Abel, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

2/10 (非常に不満)

matt

2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Matt, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Latasha

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice and clean & friendly
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Latasha, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, General Manager, The Best Western PLUS Arrowhead Hotel

2/10 (非常に不満)

damian

2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Damian, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, Guest Services, The Best Western PLUS Arrowhead Hotel

2/10 (非常に不満)

Sanny

家族旅行
気になった点 : 清潔度、スタッフとサービス
Poor service
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Sanny, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, Guest Services, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Leticia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good stay, great breakfast options
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Leticia, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, Guest Services, The Best Western PLUS Arrowhead Hotel

6/10 (普通)

ISAAC CAMPA

良かった点 : 清潔度、スタッフとサービス
Service
2024 年 3 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Isaac, Thank you for providing your feedback regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Guest Services The Best Western PLUS Arrowhead Hotel

2/10 (非常に不満)

FUTING

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
After checkin, I found out the EV charging wasn’t working. I had to look for other accommodation, and resolved for getting a refund. Very inconvenient, hotel management should look after the facility maintenance. The customer front facing agent should learn how to listen to customer’s needs instead of giving excuses or talking back.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Futing,Thank you for providing your feedback regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. The electric vehicle charging stations are guest amenities offered complimentary based on availability. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Guest ServicesThe Best Western PLUS Arrowhead Hotel

4/10 (不満)

Amythest

カップルで旅行, グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was a good size for four people. However, the minute we walked in the room, it smelt like dirty cat litter. We toughed it out because we were only staying one night and it was a festival weekend so obviously we weren’t gonna get another room since it was booked out as was every other hotel in the relevant area. Sad to have spent so much money but close enough for convenience to the NOS Center.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Amythest, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Jaenny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I appreciated everything provided. Great service
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Jaenny, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Michael Henry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet simple hotel for good price
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Michael Henry, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Sierra

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The people at the front desk were very nice and helpful!
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Sierra, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Kristin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was conveniently located in the San Bernardino area right by 10. Staff were helpful and room was clean.
2024 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Kristin, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Jaime

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The price and cleanliness
2023 年 9 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Jaime, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

jair

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Jair, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

2/10 (非常に不満)

Jeffrey

気になった点 : 清潔度、設備とサービス
Arrived there on time. Staff was friendly no issues checking in My first room they gave me smelled really bad like booze and a chicks perfume. Called into they switched my room. Beds are really hard and the fridge was really loud. Also you can see all the light and noise from the hall way.
2024 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Jeffrey, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Antonio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Antonio, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

8/10 (良い)

Alfonso

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The fridge was too noisy, didn't let me sleep, and the neighbors were too loud, talking and stuff
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Alfonso, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Frank

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Frank, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Mario

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Mario, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Kimberly

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great option for families
Room large enough for 4 of us to stay comfortable. A great breakfast spread was a nice bonus!
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Kimberly, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Imelda H

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was so welcoming, breakfast, clean rooms just perfect to stay
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Imelda, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Qingjing

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Qingjing, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Karla

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s clean and safe
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Karla, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Mayra

出張, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Good service
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Mayra, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Vickie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall a good experience
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Vickie, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

RICK

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Rick, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

8/10 (良い)

Laura

2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Laura, Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand. Sincerely, The Best Western PLUS Arrowhead Hotel

8/10 (良い)

Claudia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice place to stay..
We stayed here only one night and hit the road again. We were so tired so we slept comfortably. We loved the free breakfast and the friendly staff.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Claudia,Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand.Sincerely,Best Western PLUS Arrowhead Hotel

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Another good stay
The hotel was easy to book through hotels.com through after pay. Good deal, room was very nice and comfortable for my family. Breakfast was available daily, potatoes a lil dry, and no regular cream cheese available but overall breakfast was ok. The room was very nice, the elevator wasn’t working the first day we were going down to breakfast and we had to go down and up 3 flights of stairs. It was thankfully fixed by the time we were dressed and left to our event. Staff is nice and helpful. Will stay again.
2024 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Guest,Thank you for providing feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand.Sincerely,Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Colin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Colin, Thank you for providing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide your feedback. We appreciate your loyalty to our brand. Sincerely, Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Rosa

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Recommend staying here
It was great the only issue is the shower had a drip. Other than that it was good
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Eladio, Thank you for providing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide your feedback. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western PLUS Arrowhead Hotel

8/10 (良い)

Gloria

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room 112
The room was ok, but the walls in the bathroom need paint or a little fixing up.
2024 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Eladio, Thank you for providing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to provide your feedback. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western PLUS Arrowhead Hotel

10/10 (非常に良い)

Patricia

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great for a last minute booking. I had questions before booking and I was able to get through to the registration desk quickly. Good for kids! The breakfast was good for kiddos.
2024 年 1 月に 1 泊滞在
Andresからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Patricia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 (非常に良い)

EVA

出張
良かった点 : 設備とサービス
2024 年 1 月に 1 泊滞在
Andresからの返信 (投稿日 : 2024 年 1 月 13 日)
Dear Eva,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andres RamirezGeneral ManagerBest Western Plus Arrowhead Hotel

10/10 (非常に良い)

brian

2024 年 1 月に 1 泊滞在
Andresからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Brian, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Andres Ramirez General Manager Best Western Plus Arrowhead Hotel