2/10 (非常に不満)
anna
家族旅行
2024 年 5 月 13 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stay away from this place. Looks nothing like Best Western I stayed in many times in different locations. This is more like a short stay motel. Drive up to the room, beads are not made, outdated, smelly and moldy , no phone in the room. I went back to front desk to change the room , this young lady didn’t even apologize for the inconvenience, gave me another room which looked exactly the same. The sheets were thrown on top of the bed with holes and stains on them. We decided we would not stay there not a minute longer. Front desk lady ( with an attitude) said she can’t give me a refund and there was no way to contact the manager because the phones were not working. I got an email address to contact the manager but haven’t heard from him yet. I’m not giving up on my money, will contact corporate costumer service. STAY AWAY FROM THIS PLACE!!!
anna
2024 年 5 月に 2 泊滞在