No information was sent prior to arrival as mentioned in the accommodation information on hotels.com. The information on arrival was in French only so it was difficult to understand how to access the property and the host did not speak English as advertised. Thankfully we had a phone that worked and speak a little French so we could call the number as indicated on the instructions on the front door but we found it difficult to understand how to get in. Eventually the owner sent us an SMS with instructions in French and English and we eventually got in, but I would avoid this property again based on this experience. It took us over half an hour of waiting outside and trying different things in the cold before we got in. The room was nice with a little continental breakfast, although did smell of stale cigarettes, and there is not much in the area.